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Windows 7: Logitech Wireless Mouse Problem

19 Apr 2011   #31
pooch

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by gmosley View Post
Well, the good news is that my new Logitech mouse is now working. The bad news is that I had to re-install Windows.
I attempted to add Administrators to the Properties/Security setting for INFCACHE.1 but couldn't get beyond the spinning blue wheel, no matter how long I waited. I did manage to delete the file by changing my own access to "Full control". Then the fun began. Deleted all the "unknown devices" and re-booted only to lose my (PS/2) mouse control. Using Safe Mode and Restore, got control back and repeated cleanup steps. Lost track of all the variations of what went wrong over the course of the next hour or so but eventually ended up with no mouse and no KB control whatsoever, not even in Safe Mode. Nothing left to do at that point but insert the Windows install disk and start over from scratch.
Thanks to everyone for all your help and suggestions. It's been a true learning experience.
This is not supposed to happen I tried this on my PC and it worked perfectly. Is it perhaps that you went out of order? or when deleting unknown devices strayed perhaps away from USB?

I am really sorry that you ended up reinstalling and at the same time glad that you got the problem sorted


My System SpecsSystem Spec
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19 Apr 2011   #32
gmosley

Windows 7
 
 

I don't believe I went out of order. I went through the uninstall process for all the unknown devices - didn't touch the USB section at all. If any of the unknown devices were USB related, as I'm sure they were, I really had no way of knowing. The only difference I'm aware of, procedure-wise, is using a different means to delete INFCACHE.1.
But, thanks again for your persistence in trying to see me through this.
My System SpecsSystem Spec
20 Apr 2011   #33
pooch

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by gmosley View Post
I don't believe I went out of order. I went through the uninstall process for all the unknown devices - didn't touch the USB section at all. If any of the unknown devices were USB related, as I'm sure they were, I really had no way of knowing. The only difference I'm aware of, procedure-wise, is using a different means to delete INFCACHE.1.
But, thanks again for your persistence in trying to see me through this.
Ok thank you for this, I have now modified the method for deleting the infcache.1 so that hopefully no one else will have problems
My System SpecsSystem Spec
.

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 Logitech Wireless Mouse Problem




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