running Win7 and discs not being recognized drive is shown

bobsscgirl said:

tried the drive after msg removal nope drat! As I stated be back in a bit

Have you tried new starting the PC after carrying out the tutorial? It might need it before the drive is affected

bobsscgirl said:

tried the drive after msg removal nope drat! As I stated be back in a bit

OK bobsscgirl, I'm back now, when you get back go to device manager and uninstall the cd/dvd drive and reboot the PC, windows should reinstall the driver for the drive ,Do you have a spare cable you could try on the drive in case its the cable causing the problem ?

pebbly said:

Also tell us the make and model of the cd/dvd drive and will will find an updated firmware for you :)

If you click on the start orb, type Device Manager and click on it when it appears. In the new window click on the little arrow to the left of DVD/CD-Rom drives it should open up the display allowing you to read the make of your DVD writer
Here is a picture of mine

bobsscgirl said:

I am not clear on post about uninstalling drive and using a cable as it is an internal drive.
As to identifying the drive I will follow that info and post back in a bit.
Sorry for the delay in getting back to you. Between the renovations going on here, dealing with the freaking out shelties, and recovering from spinal surgery I laid down for a minute and it became just a bit more.
Again will post back shortly.

No problem, take the time that you need :)

Click on the start orb, type Device Manager and click on it when it appears. In the new window click on the little arrow to the left of DVD/CD-Rom drives it should open up the display. (just like b4) This time right click on "TSSTCorp CDDVDW TS-H653Z SCSI Cd Rom Device" and click uninstall. Accept the warning close all windows and restart your PC.
When your PC starts it should find the DVD device and install the drivers again check if it is now working

bobsscgirl said:

TSSTCorp CDDVDW TS-H653Z SCSI Cd Rom Device
Is this the info you are requesting?

Thank you, Yes it is the right info in case we need to try and find new firmware

bobsscgirl said:

Calling it a night but wanted to update:
ran the malware check and it caught 5 things
after it cd /dvd drive was not recognized before or after reboot
manana yo voy a dormir

OK Its still good news :) I take it these things were deleted?
You may want to keep malwarebytes, you will have to manually update and run it (twice a month maybe), it is a good program that compliments your Internet security.