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Windows 7: running Win7 and discs not being recognized drive is shown

25 Apr 2011   #61
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Here is a tip that has worked in the past.

Uninstall the optical drives in Device Manager.
Power down the computer to OFF. Disconnect the optical drives power & data cables.
Power ON the computer for a full cycle, check to see that NO optical drives are shown in Device Manager. Power down the computer to OFF. Re-connect the power & data cables to the optical drives. Power ON the computer, making sure it is connected to the Internet so win7 Updates can check for the most current drivers. Then let's see if they work.


My System SpecsSystem Spec
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25 Apr 2011   #62
bobsscgirl

 
running Win7 and discs not being recognized drive is shown

DocBrown,
I realize that there have been a lot of postings on this and it would be a bit frustrating to take in all the information. Accessing the optical drives power & data cables I assume means opening my tower, correct? Part of the myriad of information in the multiple postings has been that due to all that is going on here with renovations as well as some health problems makes it not possible for me to open up my tower right now. I suppose that further work on the problem just might have to wait until some of the chaos subsides.
My System SpecsSystem Spec
25 Apr 2011   #63
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

bobsscgirl, Take as much time as you need ,I know we have all given you advice and it's very hard to take in all at once , wait until your restoration work is finished and you have the spare time ,then we will walk you through all the steps you may need to take
My System SpecsSystem Spec
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25 Apr 2011   #64
bobsscgirl

 
running Win7 and discs not being recognized drive is shown

Thank you. Nothing else to be done now it appears.
My System SpecsSystem Spec
28 Apr 2011   #65
bobsscgirl

 

An update:
Since I use a Windows Explorer sub (x2) I rarely open Explorer. I did that today and noticed that unlike x2 in Explorer the DVD drive does not show. I am not sure how this figures in with all the other facts known about this problem.
My System SpecsSystem Spec
19 May 2011   #66
bobsscgirl

 

Ok I have just about officially given up on my husband saying he would help me ck out the dvd /cd drive. Can someone give me specific directions on how to open my tower what to ck for the possible disconnection and if necessary what I need to get if there is a replacement necessary????
Thank you.
My System SpecsSystem Spec
22 May 2011   #67
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Hi bobsscgirl, sorry I missed your post (thanks for the PM) to get inside your tower you need to unscrew 2 screws at the back of the tower on the right hand side (looking from the back of the tower)

running Win7 and discs not being recognized drive is shown-tilt-open-case.jpg

then pull the side panel a little towards you and tilt over and release the panel

these are SATA connections

running Win7 and discs not being recognized drive is shown-7-7-20-20sata-20connectors.jpg

these are IDE connections

running Win7 and discs not being recognized drive is shown-imagescaefek41.jpg


this is how the 2 types fit the devices

running Win7 and discs not being recognized drive is shown-sata-ide_lg.jpg

just remove the cables and replace them back in the same position ,sometimes this works ,if not post back and we will try something else


My System SpecsSystem Spec
22 May 2011   #68
bobsscgirl

 

Since I had not heard from the forum I actually did it myself last night. Believe it or not I did pretty much what the directions said. I found out after I took the side panel of the tower off I also had to pop off the front panel to be able to access the drive slot. All the connections appeared intact and I went ahead unplugged them and replugged them with no effect. I have ordered a new drive, hoping it comes in soon. And yes my puter still seems to be working. Will update along the way.
My System SpecsSystem Spec
22 May 2011   #70
bobsscgirl

 

theog,
Thank you for the reply. I am betting reading the entire thread on this will give you some interesting insights.
My System SpecsSystem Spec
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 running Win7 and discs not being recognized drive is shown




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