Problem with External Enclosure

Hi Joan,

With reference to Legacy Product Specifications : WD800AB

You should try the following options: Single (Neutral Position) (try both alternatives) or Single (Standard Installation) or Dual (Master) (my recommendation).

Thanks for that Dwarf, I'm shutting down now but will look at this again tomorrow not even sure how you set the pins yet.

Goodnight I'll be back tomorrow

Just taken these two photos, one is the back of the hard drive and the other is the ribbon connector from the enclosure.

Thanks mickey, that's what I thought when I looked at it again and I knew the ribbon could only go in one way. Because I've never done any of this before I had no idea what it was supposed to look like and not seeing anything that looked movable I was stumped.
The enclosure does tell you on the box it works with Windows 7 so I'm at a bit of a loss to know how to make it work.

Yes, the jumper configuration looks correct for Master or single & the ribbon cable looks okay, also. I guess we all will have to put on our thinking hats for this one.

you could try plugin the enclosure to another usb port, try at the back port and not the front port of the computer, in my case it happens a lot as i back up my files using the front port then a message will appear usb not recognized. i plug it in different port using the back port..then its ok..

Well it's been tried in the back of hubby's machine and the front port, today it's showing in Device Manager as a Mass Storage Device with the exclamation yellow triangle, that's the only place you can see it. Clicking on it's Properties says it cant work Code 10. It doesn't show in Disk Management at all. It's not as if the hard drive is a new empty one as it has the XP OS on it plus his programs and other stuff, he just stopped using that machine when he got the new one and we just took the hard drive out of it.

I get the same result trying it on my machine.

The unit came with a CD but the booklet says that's supposed to be just for 98SE as the other OS's don't need drivers. The contents on the CD are Acrobat Reader, Drivers and the manual.

No I haven't mickey, it may mean giving it back to son-in-law to sort out at this rate if we can't find a solution.