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Windows 7: BSOD loop

25 Apr 2011   #1
Swifty

Windows 7 x64 Professional
 
 
BSOD loop

Hey there seven community, I will keep this short and sweet,

my mothers computer is a Dell Dimension 9200 I believe I am not sure but its newer than the older style, anyways just a few days ago she got the BSOD with the error 0x24 I believe that is a hard drive issue, so I had my younger brother try to reinstall the operating system it went to load the files then hit the blue screen, he tried booting from safe mode blue screen again, now correct me if I am wrong, the hard drive is finished?


My System SpecsSystem Spec
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25 Apr 2011   #2
essenbe

Windows 10 Pro/ Windows 10 Pro Insider
 
 

Most Dells have a diagnostic utility. When you turn the machine on, hit the key for the boot menu, F12 I think. In that menu is diagnostics let it run a giagnostic test and you will usually find the problem. If your computer is under warranty, when you call Dell, they will want you to run it anyway. This way you can give them the error code.

If it is a Western Digital drive (which Dell usually uses) you can download their diagnostic program from their website. It's called windig.
My System SpecsSystem Spec
25 Apr 2011   #3
Swifty

Windows 7 x64 Professional
 
 

Quote   Quote: Originally Posted by essenbe View Post
Most Dells have a diagnostic utility. When you turn the machine on, hit the key for the boot menu, F12 I think. In that menu is diagnostics let it run a giagnostic test and you will usually find the problem. If your computer is under warranty, when you call Dell, they will want you to run it anyway. This way you can give them the error code.

If it is a Western Digital drive (which Dell usually uses) you can download their diagnostic program from their website. It's called windig.
There is no way of getting on the computer it is stuck on a loop and this computer is the only computer they own, I live 2 provinces away from them, there is no warranty left on this computer, and as soon as anything is loaded from the hard drive such as when the restore disk is being run from the CD drive and then as soon as the hard drive is required to run it blue screens
My System SpecsSystem Spec
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25 Apr 2011   #4
essenbe

Windows 10 Pro/ Windows 10 Pro Insider
 
 

Even with no HD in it it should post. That's when you go into the boot options-to tell it what to boot from. But, if you believe it is the HD, you can try a new HD. Better to try an extra if they have one. Get into the diagnostics if you can.

Make sure you Have an installation disk before trying this.
You could also try to load the installation disk. The first screen asks for which language, Hold down the shift key and press F10. That will bring up a CMD screen. Type DISKPART the screen will reply by saying diskpart. Type LIST DISK it will show every disk in the computer including the CD. Look at the hard disk it will show the size. see if the size is correct. Each disk it shows will have a number on the left side. Your HD will probably be disk 0. IF it is shown, type SELECT DISK 0 (or the number of your hard drive) It will reply that the disk you told it is the selected disk. Type CREATE PARTITION PRIMARY and press enter. When it says completed, type LIST PARTITION and press enter. There should be only 1 partition. type SELECT PARTITION 1(if it does show 1 partition). When it responds with partition1 is the selected partition, type
FORMAT FS=NTFS QUICK press enter. If it completes, type ACTIVE if it completes this type exit twice. You will be back at the original screen. Then continue the install. If the disk is damaged it will not be able to create the partition or format it. Be aware that the instructions I gave will wipe out the entire disk, there will be nothing left on it, but windows should install if it completes those commands. Just select custom install and it should work. And be sure the disk you select is the proper disk.
My System SpecsSystem Spec
25 Apr 2011   #5
essenbe

Windows 10 Pro/ Windows 10 Pro Insider
 
 

Swifty,
When you turn on the computer start tapping F-12 then try booting into diagnostics.
You can find the Operating Manuel Here.
My System SpecsSystem Spec
25 Apr 2011   #6
Swifty

Windows 7 x64 Professional
 
 

Quote   Quote: Originally Posted by essenbe View Post
Swifty,
When you turn on the computer start tapping F-12 then try booting into diagnostics.
You can find the Operating Manuel Here.
sorry for the delay,

He ran the diagnostics and got a different Blue screen error it is 0X0000007E
My System SpecsSystem Spec
25 Apr 2011   #7
essenbe

Windows 10 Pro/ Windows 10 Pro Insider
 
 

When you start the computer, there are 4 diagnostic lights in the front. which ones are on?
My System SpecsSystem Spec
25 Apr 2011   #8
essenbe

Windows 10 Pro/ Windows 10 Pro Insider
 
 

If just #3 is on indicates processor
if 3&4 indicates memory
2&4 is graphics problem
2&3 is floppy or HD failure
2,3&4 is USB failure
1 No memory detected

In the diagnostic test you can configure the test to test certain devices.= custom test tab
My System SpecsSystem Spec
25 Apr 2011   #9
Swifty

Windows 7 x64 Professional
 
 

He has 1,2 and 3
My System SpecsSystem Spec
25 Apr 2011   #10
essenbe

Windows 10 Pro/ Windows 10 Pro Insider
 
 

This is from the Manual

BSOD loop-manuel.png


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 BSOD loop




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