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Windows 7: CD/DVD drives not showing up

11 Jul 2009   #11
DJG

 

Hi Gunny,

Can we more info on what the properties in the device mgr says (double-click on the devices to pop-up the properties). Are they recognized as actual DVD drives? What does it say on the first tab in Device Status?

So they are probably connected OK, but maybe the system has a problem maybe at the BIOS level - can we get some info on your BIOS setup? What other SATA or IDE drives are attached?

DJ

PS - what is your current BIOS rev? In case you need this:

To identify your current BIOS version, check the BIOS version string:
1. During boot, enter the BIOS setup by pressing F2.
2. Check the Main menu.
3. The 4-digit number after the '86A' or ‘86I’ is the current BIOS version, as in this example:


MQ96510H.86A.
1663.2007.0319.1957
4. Press Escape to exit BIOS Setup.





My System SpecsSystem Spec
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11 Jul 2009   #12
Gunny3053

win7
 
 
DVD drives

DJG-- When I click on prop in Device Manager I get this notice in the little box. I have never had to download drivers the DVD drives before. And I have changed and disconnected several times before, I have used these same drives for a long time.


<Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39>

Thanx...Gunny
My System SpecsSystem Spec
11 Jul 2009   #13
Gunny3053

win7
 
 

The Sata DVD drive is connected ok, on same ribbon as the HD, and it is working ok. The IDE is on a ribbon by itself and it is plugged into the MOBO ok, and into the drive ok. Same ribbon used for long time, on both drives too.
My System SpecsSystem Spec
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11 Jul 2009   #14
DJG

 

Gunny,

Yeah, there's something more basic at work here, possibly at the BIOS level. You might try disconnecting first one then the other drive and see if set up like that you can see that one.

Can we get some more BIOS info?

BIOS Rev?

Is the SATA storage set up as Native / Compatible or such? Or as RAID or AHCI?

Any other BIOS storage settings available?

In the boot section, are they both options you can select, and if so can you boot from them with a Windows disk or such?

Sorry for the laundry list ...

DJ

Edit: I need to go do some stuff but "Ahh be back ..."
My System SpecsSystem Spec
11 Jul 2009   #15
zigzag3143

Win 8 Release candidate 8400
 
 
dvd driver

Quote   Quote: Originally Posted by Gunny3053 View Post
DJG-- When I click on prop in Device Manager I get this notice in the little box. I have never had to download drivers the DVD drives before. And I have changed and disconnected several times before, I have used these same drives for a long time.


<Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39>

Thanx...Gunny
Since you are getting a drivere corrupted or missing why not re-install them both. You might have to un-install then re-install to clear out the corruption.

K
My System SpecsSystem Spec
11 Jul 2009   #16
Gunny3053

win7
 
 

DJG-- The Bios rev is--MQ96510J--86A-175--2008--0811--0002

It is set up as Native

Thanx...Gunny
My System SpecsSystem Spec
11 Jul 2009   #17
Gunny3053

win7
 
 

Ok I will do the disconnecting and restart the computer see what that does.

Thanx...Gunny....I will Be back.
My System SpecsSystem Spec
11 Jul 2009   #18
DJG

 

Quote   Quote: Originally Posted by Gunny3053 View Post
DJG-- The Bios rev is--

MQ96510J--86A-175x--2008--0811--0002

[Should have another digit here: MQ96510J.86A.1754.2008.0811.0002]

It is set up as Native

Thanx...Gunny
Gunny, see above - you're missing one digit, but it's not too bad, as 1751 and 1754 are the last two revs.

Back in an hour or two ...
My System SpecsSystem Spec
11 Jul 2009   #19
Gunny3053

win7
 
 

DJG--Sorry it is 1751. ooopppss
My System SpecsSystem Spec
11 Jul 2009   #20
DJG

 

Quote   Quote: Originally Posted by Gunny3053 View Post
DJG--Sorry it is 1751. ooopppss
No probs - there's one BIOS update since that one - 1754 - but doesn't look pertinent.

My to-do got delayed so I'll be around for a bit more.
My System SpecsSystem Spec
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 CD/DVD drives not showing up




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