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Windows 7: Western digital passport 500gb errors

04 May 2011   #1

windows 7 professional 32 bit
Western digital passport 500gb errors

Hey guys, i just bought myself western didgital external harddrive for all my music, the only problem is i cant acess it. It shows up in my computer as a HDD but when i double click it i get an error reading "Q: is not acessable, acsess denied." Can anyone help me out here, cheers.

My System SpecsSystem Spec
04 May 2011   #2

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)

Can you give us a full screen snip of your Disk Management

Start Computer Management Disk Management

Attached Thumbnails
Western digital passport 500gb errors-disk_management_new_2tbhd.jpg   Western digital passport 500gb errors-disk_management_oct_2009.jpg  
My System SpecsSystem Spec
04 May 2011   #3

windows 7 professional 32 bit

there you go :)

Attached Thumbnails
Western digital passport 500gb errors-untitled-jew.png  
My System SpecsSystem Spec

04 May 2011   #4

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)

Try right clicking on the 200mb & then the 465gb partitions & see if you get a menu that will let you asign a drive letter to them.
My System SpecsSystem Spec
04 May 2011   #5

Windows 7x64 Home Premium SP1

Also, have you done anything to the passport apart from plug it in?
My System SpecsSystem Spec
05 May 2011   #6

windows 7 professional 32 bit

All ive done is plug it in and install the drivers for it from thier website. When i right click on the partitions of my laptop hdd i can change the letter, but i cant with my external HDD, just has all the options grey and cant click them. :/
My System SpecsSystem Spec
05 May 2011   #7

Windows 7 Pro x64 (1), Win7 Pro X64 (2)

Your 465GB partition on the external drive has no file system yet. So you can't assign a drive letter, until it is formatted.

Select that 465GB partition (it will become cross-hatched). Then right-click on it, and select FORMAT from the popup menu. Follow the wizard to format it as NTFS.

Then it should either automatically be assigned a drive letter by Windows, or you can manually assign a drive letter (still while in DISKMGMT).

I don't think you need to format that 200MB system partition as NTFS, but in worst case you could do that as well. If you have some Windows problem because this partition has no file system, then you should definitely format it as NTFS as well. Presumably there's nothing on it you need to preserve... since you can't read it anyway.

Actually I don't think you really need that little partition on a second drive, so you could even delete it and just resize the 465GB partition to include this 200MB space. Not a big deal, but it's an option.
My System SpecsSystem Spec
05 May 2011   #8

windows 7 professional 32 bit

This is what happens when i try to formatt it

Attached Thumbnails
Western digital passport 500gb errors-untitled-judas.png  
My System SpecsSystem Spec
05 May 2011   #9

Windows 7 Pro x64 (1), Win7 Pro X64 (2)

Well... drat.

I'm beginning to think this is now typical of all USB drives, which come pre-formatted for Mac's (with HFS) instead of Windows (with NTFS).

Anyway, since "delete volume" is the only thing you can do, I suppose you could select that. I have never done that before, but I suspect that 485GB partition will be deleted, and become "unallocated".

Given what this probably implies, I'd imagine the other two partitions on the drive should also be disappeared the same way, making the entire drive "unallocated".

Then, you should be able to create new partition(s) from this 100% unallocated space. Personally I'd recommend "logical" partitions rather than "primary", but it's not critical as long as you only want 1-4 partitions on the drive.

You perhaps will need to FORMAT to NTFS after allocating the partition, given what you've run into so far.


(1) Download and install [free] Partition Wizard Home Edition v5.2.

(2) Also download the ISO image and burn the standalone boot CD version of Partition Wizard, which can be used conveniently when the functions you're performing cannot be completed while booted to the OS, but must be run outside of the OS.

(3) Run Partition Wizard while under Win7 because work on this external drive (Disk1 for DISKMGMT, Disk 2 for Partition Wizard) can be run this way without any limitations.

Maximize the window to fill the screen, and spread the columns where information is shown, so that you can see all text in all columns. It's just much more readable that way.

(4) Select that external drive which will be titled "Disk 2" in the presentation, by clicking on the "Disk 2" title itself, not on any of the detail lines underneath it.

(5) When you select the drive itself (i.e. "Disk 2") on the left side of the screen you will see an available item under "Operations" named "delete all partitions". Select that "delete all partitions" and reply "yes" to the confirmation asking you if you want to delete all partitions.

This will add the "delete all partitions" operation to the queued list of operations now shown at the bottom-left corner of the screen. And the presentation for the contents of Disk 2" will now be modified to appear as if the entire 500GB (i.e. maybe 486GB after formatting) space is now unallocated and fully available for partitioning.

(6) Push the APPLY button at the bottom left of the screen, to perform this one pending operation to "delete all partitions" on the external drive "Disk 2". This will perform and complete it, and the list of queued operations will be emptied.

(7) Select the "unallocated" space now appearing under the "Disk 2" title. Now, on the left side of the screen in the "Operations" section you will see the "create partition" item.

Select this "create partition" item, to bring up the "Create New Partition" window. The options on the window should be completely intuitive, and you can either allocate it completely as one partition or you can create two or more smaller partitions in the 486GB available space. BE SURE TO SPECIFY NTFS FILE TYPE.

You use sliders and/or entered values to specify the size and location of the partition you're creating, and you can also install a label for the partition.

My suggestion is that you create the one or more partitions on this second drive as "logical" partitions instead of "primary partitions. Functionally, they're essentially identical, but with "logical" partitions you don't have the "maximum of four primary partitions on a basic hard drive" to contend with. You have no limit on the number of "logical" partitions. Obviously if you only want to have one partition on this drive it doesn't really matter whether you use "logical" or "primary".

(8) When you push the OK button, the "create partition" operation will be queued in the list at the bottom-left corner of the screen.

You can now repeat the "create partition" process a second time if you want to build more than one partition into that 500GB drive. Pushing OK will add this second partition's create to the queued pending operation list.

Repeat again as required.

(9) When you're done, push the APPLY button in the lower-left, and the one or more partitions you want to create on the external hard drive will be created.

(10) If for some reason the file system NTFS doesn't appear on the partitions, you should select the partitions and then choose the "FORMAT PARTITION" on the left side (or, right-click on the partition and select "format partition" from the popup menu).

Again, we want to get these partitions formatted as NTFS.

(11) You will get default drive letters assigned by this process. You can use Partition Wizard or Win7's DISKMGMT.MSC to change the drive letters to be whatever you want.

Again, if you use Partition Wizard to change the drive letters, you just select the partition from the list in the upper part of the screen or the graphic presentation in the lower part of the screen, and then select the "change drive letter" operation in the "Operations" group shown on the left side of the screen.

As before, push OK after you're finished setting things up, and you can repeat if you want to change another drive letter. All of these operations will again be queued into the pending operations list at the bottom-left corner.

Again, push APPLY, and the drive letter changes will occur.

Partition Wizard. Download it, install it, use it. You won't be sorry.
My System SpecsSystem Spec
05 May 2011   #10

Windows 7 Home Premium 64 bit
Almost the same problem

Hi all,
I think we almost have the same problem. Although when I right click on my disk I have the option to change drive letter, format, delete volume, properties and help. But the moment that I clicked on change drive letter I will get the error "The operation failed to complete because the disk management console view is not up-to-date. Refresh the view by using the refresh task. If the problem persist close the disk management console, then restart disk management or restart the computer". I have attached the screentshot below. Please help.

Attached Thumbnails
Western digital passport 500gb errors-capture.png  
My System SpecsSystem Spec

 Western digital passport 500gb errors

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