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Windows 7: Printer no longer working on my wirless network

21 May 2011   #11
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by tinabina22 View Post
Should I delete the printer from the laptop and start over?
Yes.

I realize it's all a bit fuzzy in your memory at the moment, but you still haven't said what you actually RAN to "install" the printer on the laptop? Was it that 290MB download file from HP? I would have thought so, since that is the Win7 installer for software/drivers for this printer.

But if the printer is USB-connected physically to the other Win7 desktop machine, why would you run the installer on the laptop??? There is no printer connected to it.

Anyway, on your laptop I would UNINSTALL everything you installed, by going to Control Panel -> uninstall a program, and find anything in the list that appears related to the HP C5180 printer and all related HP application software dealing with the printer. You may have to re-boot.

Then look in Control Panel -> Devices and printers, to see if the C5180 is still there. If it is, right-click on it and select "remove device", and follow the wizard steps. You may have to re-boot.

I'm a bit confused because what you may be seeing could be left over from when you had the whole setup working, when the printer was USB-hosted and "shared" by your 32-bit WinXP desktop. You seem to have simply changed desktop machines, but apparently didn't do everything you needed to do on the laptop side to get rid of the old printer connection arrangement so that you could start fresh, given that the printer was now newly hosted by your new 64-bit Win7 desktop.

Anyway, you want to uninstall and remove EVERYTHING YOU USED TO HAVE... whether it was the old printer definition from the WinXP desktop setup, or whether it is current from your attempts at getting things to work. Everything must go.

Your laptop is a "client" in your arrangement, and the desktop machine is the "server/host" of the shared printer which is USB-connected to the desktop machine.

That's the architecture, and that's the basis for what you will do to get it all working.


Quote:
The laptop shows the printer as default printer but it's transparent and unable to print.
Well you don't have the printer connected to the laptop, you have it connected to the desktop. So I'm not surprised something looks strange, and that you of course cannot print.

Uninstall all software, and delete/remove/uninstall that printer object.

And please answer the question about what you did to get the C5180 installed and usable from the new 64-bit Win7 desktop machine to which it is USB-connected. Did you run that 290MB installer file from the HP site on that machine? Did your fresh install of Win7 simply support the printer "out of the box" with nothing extra needed from HP? (I doubt this was the story, based on what I can tell from my research).

It may be advisable to also uninstall/remove/delete the printer as currently installed on your 64-bit Win7 desktop machine, in order to "start over" there as well. I believe that 290MB installer file from HP is what you SHOULD have run, if you didn't. I would like to start over there as well.

But please "fill in the blanks". Is your C5180 currently installed and usable from the desktop machine?

And in Printing Properties -> Sharing tab, DOES IT SHOW "SHARE THIS PRINTER"??? And what is the NAME you have specified for that shared printer on that same tab?


My System SpecsSystem Spec
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21 May 2011   #12
jimbo45

Linux CENTOS 7 / various Windows OS'es and servers
 
 

Hi there
try my solution -- read it in this post -- about post nr 3 or 4 in the thread

Trouble with printer sharing

Cheers
jimbo
My System SpecsSystem Spec
21 May 2011   #13
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by jimbo45 View Post
Hi there
try my solution -- read it in this post -- about post nr 3 or 4 in the thread

Trouble with printer sharing

Cheers
jimbo
We're both talking about the same issue, the same problems of replacing parts of the network and the consequences (especially when the "host" machine to which the USB-connected "shared" printer is connected), the same solutions, and the same basic approach.

It's really a piece of cake, and a "recipe" of steps, from A to Z, on both "host" and "client" systems. It's not difficult at all, and all versions of Windows (XP, Vista, Win7) support this functionality of "shared printer" hosted by one machine and made available to all other machines on the network.

The complications come in when (a) you have 32-bit/64-bit host/client considerations, in which case TWO versions of the printer driver must be installed on the "host" system, in order to feed 32-bit or 64-bit "clients", and (b) you simply replace a component node machine in the overall network architechture and don't realize you perhaps have just temporarily impacted your "shared printer" capability in some way.

Not that there aren't 100% perfect and correct solutions to any of these complications or minor temporary "bumps in the road", but it just takes 10 minutes of sitting down and doing the right things, in proper sequence A-B. Depending on what network node has been changed, the repair steps could take 30 seconds, or it might take 2 minutes. But it requires doing the right things.

If inappropriate steps have already been taken (in "panic", to try and "get it to work because I really do need to print right now"), depending on what these inappropriate steps were they may or may not need to be uninstalled or backed out or whatever is needed to UNDO those inappropriate steps.


Basically, it's a simple 3-part process: (1) fully install the driver/software for the printer on the "host" system to which it is USB-connected, (2) "share" the printer appropriately on the "host" system, and then (3) "add printer" on each of the "client" systems that want to print on the "shared" printer through the "host" system.

Step (2) may involve adding a second version of the print driver on the "host" system for that printer, if there are 32-bit/64-bit host/client considerations.

Total job: 10 minutes at the outside, more like 5 minutes average. Could take 2 minutes. If you have to download the 32-bit version of the print driver it could take longer, but in this case he now has both host/client machines as 64-bit Win7, with zero 32-bit/64-bit considerations any more. Couldn't possibly be any simpler.


OP... where are you???
My System SpecsSystem Spec
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21 May 2011   #14
tinabina22

Windows 7 Home Premium
 
 
frustration

I ran so many things out of frustration I really don't remember what I did but let me try to answer some of your questions. I'm really not sure if I ran the 290MB from HP before yesterday or not but I did run it after reading your earlier post yesterday. The printer was transparent last night when I wrote back to you but it has since disappeared completely. I went into my add/remove programs and looked up what I have downloaded from hp since my problem started and here they are: HP all in one driver software 13.0 Rel.A
HP product detection version 1.90MB 10.7.9.0
HP Solution Center 13.0
HP update 3.72MB 4.000.011.006
One other thing I apparently downloaded was InstallIQ updater W3i.LLC 1.23MB 1.4.1.0
Should I delete all these things?
Some other error messages I was receiving (but forgot about but just came across) were Micorsoft Virtual WiFi miniport adapter driver not found code 31.
I have a few ofther numbers and such writen down on the same paper but I think they are more like my os #'s, SDG... LAN... OEM... etc...
I have a few other devices listed under my printers section:
Epson stylus photo 1400 series (set as default since my HP disappeared) and tried to work but I got an erroro message that it was out of ink, which it is.
Fax?
Microsoft XPS document writer
Microsoft XPS document writer on USER-2G16......
PDFC creator.

This is all on my laptop. Both my laptop and desktop are Windows 7 home premium 64bit machines.

When I set up my new desktop all I did was plug my printer into a usb port and it went from there itself, I just hit next when it asked me to. Everything is shared on my new desk top with my home network listed on it.

I think I have answered all your questions but because of what I have done I will await your response before I do anything else to either pc.

Thanks again
Tina
My System SpecsSystem Spec
21 May 2011   #15
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by tinabina22 View Post
I ran so many things out of frustration I really don't remember what I did
No problem. I understand, and I'm sympathetic.

We'll get it all sorted out.


Quote:
I'm really not sure if I ran the 290MB from HP before yesterday or not but I did run it after reading your earlier post yesterday.
Yesterday, when I thought we had a 32-bit/64-bit issue to address I didn't really want you to RUN it on the laptop. I only wanted you to EXPAND it (using WinRAR or WinZIP or similar program), so that we could point to the 32-bit INF driver in the expanded folders. I had thought we needed to add a second 32-bit driver for the printer on your 64-bit desktop system.

Turns out, you've now explained that both laptop and desktop are 64-bit. So the 32-bit/64-bit dilemma (solved by adding the second 32-bit driver on you 64-bit desktop Printing Properties -> Sharing tab) is NOT NEEDED.

But I do believe the 290MB file from HP could/should certainly have been RUN on your 64-bit desktop system that is actually hosting the USB-connected printer, if you wanted all of the HP software support for the printer.


Quote:
The printer was transparent last night when I wrote back to you but it has since disappeared completely.
Well if the printer isn't plugged into the laptop, but is plugged into the desktop, I'm not entirely surprised.

Anyway, I'm actually glad it is GONE from your laptop's "printer" objects. We'll also get rid of the software you installed yesterday as well.


Quote:
I went into my add/remove programs and looked up what I have downloaded from hp since my problem started and here they are: HP all in one driver software 13.0 Rel.A
HP product detection version 1.90MB 10.7.9.0
This absolutely is one item that SHOULD be "uninstalled". It may be sufficient to undo everything you added yesterday when you RAN the 290MB installer file, or maybe not quite. But it certainly should be uninstalled.


Quote:
HP Solution Center 13.0
HP update 3.72MB 4.000.011.006
This too is normally part of an HP printer support full install, and if you look at the installed date (on the right side) it should be yesterday. That, too, should be "uninstalled" if it didn't already disappear when you uninstalled the driver.

If you have no other HP hardware connected to your laptop, I'm certain that "HP Solution Center" was placed on the laptop yesterday when you ran the 290MB installer, and so I have no problem uninstalling it now.


Quote:
One other thing I apparently downloaded was InstallIQ updater W3i.LLC 1.23MB 1.4.1.0
Should I delete all these things?
No idea what these are, and it doesn't sound like it's HP printer related.

If you know what this is, make your own decision as to whether you want to keep it or not. It certainly has nothing to with the current printer issue in my opinion, and don't want to let it distract us.


Quote:
Some other error messages I was receiving (but forgot about but just came across) were Micorsoft Virtual WiFi miniport adapter driver not found code 31.
I have a few ofther numbers and such writen down on the same paper but I think they are more like my os #'s, SDG... LAN... OEM... etc...
Don't be distracted.

I just want you to uninstall what you installed yesterday, relating to the HP printer issue.


Quote:
I have a few other devices listed under my printers section:
Epson stylus photo 1400 series (set as default since my HP disappeared) and tried to work but I got an erroro message that it was out of ink, which it is.
You didn't mention that you had an Epson printer connected to your laptop, not that it matters. Do you? Do you sometimes plug it and and turn it on?

Again, this is not related to your HP printer issue. The fact that it got set as your "default printer" is actually a good thing, suggesting that the now-disappeared HP printer object (which really was probably from your OLD configuration, when you had the WinXP desktop) is a VERY GOOD THING.

We will simply re-set your default printer for the laptop to the C5180 over on the new 64-bit Win7 desktop machine when we get everything squared away and installed and configured properly. For the moment, don't worry about the fact that the Epson printer currently shows as the "default".


Quote:
Fax?
This may have been the result of yesterday's 290MB install, for your ALL-IN-ONE C5180. It will probably disappear on its own when you uninstall the driver (from earlier). If not, don't worry about it at the moment, although we may want to look closer at it later after we get the "shared" printer set up correctly. Then we'll look at the fax part of the setup.

Quote:
Microsoft XPS document writer
Microsoft XPS document writer on USER-2G16......
PDFC creator.
All perfectly normal, and unrelated to your current printer issue.



Quote:
This is all on my laptop.
Right.


Quote:
Both my laptop and desktop are Windows 7 home premium 64bit machines.
Makes everything actually EASIER AND SIMPLER. You no longer have any 32-bit/64-bit issues to deal with.


Quote:
When I set up my new desktop all I did was plug my printer into a usb port and it went from there itself, I just hit next when it asked me to. Everything is shared on my new desk top with my home network listed on it.
I suspect you got just the basic printer driver installed (for 64-bit operation on the desktop, to which the printer is USB-connected), and none of the other supporting software which would be available from the full 290MB software/driver install package from HP. And this 64-bit auto-installed printer driver is perfectly acceptable to support the "shared" printer providing access to print requests on your laptop.

The question is whether the other parts of the all-in-one printer were also auto-installed when you just plugged it into the new Win7 desktop, or if the other features would only be installed from the 290MB software installer from HP. We'll find out.


I think we're just about ready to go. I'd actually prefer guiding you on the phone rather than "chatting" this way, but the one thing left to answer is exactly what your 64-bit Win7 desktop shows for your currently installed. Can you provide a screenshot, like this:


My System SpecsSystem Spec
21 May 2011   #16
tinabina22

Windows 7 Home Premium
 
 
hope this worked

I think I've attached a screen shot of my new desk top printers. I have also uninstalled the HP items you listed too. I'll wait from here.


Attached Images
Printer no longer working on my wirless network-capture.png 
My System SpecsSystem Spec
21 May 2011   #17
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by tinabina22 View Post
I think I've attached a screen shot of my new desk top printers.
Thank you.

Actually, I now think the FAX item may just be there as a default, both on the desktop as well as on your laptop. I have the same FAX object on my own desktop system and I don't even have a modem installed! I've certainly never even tried or bothered to configure the FAX functionality in Win7. So I don't think it's tied to your all-in-one printer, but I may be wrong. Anyway, we'll worry about that later.


Ok... still on your desktop...

(1) Please right-click on that C5100 series printer object, and then Printer Properties -> About tab. What does it show for the installed driver? Screenshot would be perfect.

(2) Also, Printer Properties -> Sharing tab. Screenshot please.


And just to clarify... you did NOT run the 290MB HP software/driver installer file (as you did yesterday on the laptop). You simply plugged the C5180 printer in, and Win7 detected it, recognized it, and installed the software/drivers for it... and you ended up with this printer object. Right?

In other words, you do NOT have any HP software (e.g. HP Solution Center) installed on your desktop. If you go to Control Panel -> uninstall a program, you do NOT show any items related to HP and this printer. Right?
My System SpecsSystem Spec
21 May 2011   #18
tinabina22

Windows 7 Home Premium
 
 

Yes all I did was plug it in, hey what about if I plug it into my laptop? Would this install what I need? Then unplug it? The HP programs in my add/remove are the ones that were in my laptops.
I have a few screen shots for you, probably to many and to many to put into one post so it may take a couple but here they come. I was able to put them all in one.


Attached Thumbnails
Printer no longer working on my wirless network-capture7.png  
Attached Images
Printer no longer working on my wirless network-capture.png Printer no longer working on my wirless network-capture1.png Printer no longer working on my wirless network-capture2.png Printer no longer working on my wirless network-capture3.png Printer no longer working on my wirless network-capture4.png Printer no longer working on my wirless network-capture5.png Printer no longer working on my wirless network-capture6.png Printer no longer working on my wirless network-capture8.png Printer no longer working on my wirless network-capture9.png Printer no longer working on my wirless network-capture10.png 
My System SpecsSystem Spec
21 May 2011   #19
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Screenshots were perfect. Thanks. Not too many... more is probably always better. Anyway, these were exactly what I was looking for.

Looks like your desktop is perfectly set up... at least on the printer side. I'm actually surprised that any "application software" from HP got installed (i.e. HP Solution Center) but that may just be how it works. Great.

So in my opinion there's nothing for you to do on the desktop.


For complete information going forward, can you please post two more network-related screenshots, again from your desktop:

(1) Control panel -> network



(2) Control panel, right-click on Computer, select Properties, and then show the portion dealing with computer name and workgroup name




While we're here, can you also post the same two network-related screenshots from your laptop.
My System SpecsSystem Spec
21 May 2011   #20
tinabina22

Windows 7 Home Premium
 
 

ok here come a few more


Attached Thumbnails
Printer no longer working on my wirless network-capture11.png   Printer no longer working on my wirless network-capture12.png   Printer no longer working on my wirless network-capture13.png  
My System SpecsSystem Spec
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 Printer no longer working on my wirless network




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