Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: DVD Problem(s)

29 May 2011   #1
kaybee327

Windows 7 Home Premium
 
 
DVD Problem(s)

Problems started with a disappearing cd/dvd drive both in explorer and device mgr.

Checked properties which said had a driver already in memory so could not start.
Believe I now have that sorted. could not read dvd data drives. Tried -r +r +rw and -rw same result. ted

Tried windows backup said unable to continue disk not empty. Formatted disk and tried again same result. Tried Nero same result. Tried dragging files to disk written OK. read ok.
removed disk put in another brand new disk same problems as before. Put first disk back in Windows Explorer properties showed 4.2 free of 4.7, opened dvd no files shown. Went to cmd prompt no files shown. reformatted under dos. back to windows explorer properties still showed 4.2 free of 4.7. open disk no files shown. reformatted under windows. then closed my computer, Restarted and drive shows 4.2 free of 4.7 no files shown same in dos. removed dvd and re inserted still same result.

Anyone got any ideas please

Keith


My System SpecsSystem Spec
.
29 May 2011   #2
kaybee327

Windows 7 Home Premium
 
 

quick update.

did a chkdsk /f on c drive

restarted and put new disk in e drive (cd/dvd) ran nero backup on a few files to test, got to about 30% drive popped oped and nero crashed. no cd in win explorer. Restarted machine e drive back showing 4.13 free of 4.7. opened drive in explorer and low and behold files showing (see dvdfiles). tried to open a txt file got error (see dvd files with error) also attached nero log.

A disillusioned

Keith


Attached Thumbnails
DVD Problem(s)-dvd-files.jpg   DVD Problem(s)-dvd-files-error.jpg  
Attached Files
File Type: txt nero Log.txt (104.8 KB, 10 views)
My System SpecsSystem Spec
29 May 2011   #3
kaybee327

Windows 7 Home Premium
 
 

Again drive disappeared in explorer and device manager did a rescan in dev mgr and back it came but with error( attached )

Now giving up to see if any answers other than buy a new drive


Attached Images
DVD Problem(s)-dvd-error.jpg 
My System SpecsSystem Spec
.

29 May 2011   #4
pooch

Windows 7 Ultimate x64
 
 

Have you tried scanning for viruses? do you have virus protection?
Try this; SFC /SCANNOW Command - System File Checker
If you have another PC you could try the drive in that to see if the same thing happens
My System SpecsSystem Spec
29 May 2011   #5
boohbah

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

try this soloution from mr fixit
Your CD or DVD drive can't read or write media
My System SpecsSystem Spec
29 May 2011   #6
kaybee327

Windows 7 Home Premium
 
 

Thanks guys

Yes run virus scans and scannow with no problems. Biggest worry is why it keeps disappearing.
I do not have another laptop to test with so a bit stuck

|Will look at Mr Fixit

Keith
My System SpecsSystem Spec
30 May 2011   #7
kaybee327

Windows 7 Home Premium
 
 

Tried Fixit no errors found.

Tried clean start and nero backup again got to about 30% and crashed. checked explorer and dev mgr no dvd drive did a rescan drive found but could not load as driver in memory error 38 will do another clean start and a different burner

Keith
My System SpecsSystem Spec
30 May 2011   #8
Ponmayilal

Windows 7 Ultimate 32bit
 
 

Try cleaning the lense with a lense cleaner CD atleast three or four times.

Does it resolve the problem? If not it is time to get a little more aggressive.

I presume yours is a lappie. If so the lense head should be accessible when you open the tray.

Get a microfiber cloth and gently wipe the lense. Repeat it each time checking whether it resolves the problem.

My brand-new SonyNEC-Optiarc external BD-ROM drive exhibited the same problem when I received it. And there seemed to be no solution on the web.

I could do nothing else except repeatedly cleaning the lense with the microfiber cloth. I was ready to dump my new baby into the dust bin.

Fortunately after ten to fifteen wipes,the drive started behaving.

I have no reasons to adduce but it happened. So try it before dumping your drive.
My System SpecsSystem Spec
31 May 2011   #9
kaybee327

Windows 7 Home Premium
 
 

ponmayilal

Thanks for your suggestion will give it a try.

What I cant understand is why the d**m thing keeps disappearing. It seems to to work OK if used as a USB drive and files are dragged across.

Keith
My System SpecsSystem Spec
31 May 2011   #10
pooch

Windows 7 Ultimate x64
 
 

When it is showing in Device manager uninstall it, if you get the option delete the drivers. switch off your PC disconnect the drive restart the PC and switch off again, reconnect the drive and restart
My System SpecsSystem Spec
Reply

 DVD Problem(s)




Thread Tools




Similar help and support threads
Thread Forum
Computer is crashing.Problem signature: Problem Event Name: BlueScreen
Hi, My computer, Dell optiplex 760 Windows 7 Professional 32-bit, is crashing. The crashes often happen when i'm playing this game, League of legends, but it also crashes at random points while on a social media or gaming websites. How to fix? Help please.
BSOD Help and Support
Blurry Text problem, EDID and registry editing problem on an AMD card.
EDIT:I have found a solution, using a DVI to HDMI cable on an amd card will fix this problem, this thread can now die, hopefully someone else will find it if they have this problem. Basically, i know what the problem is, but not how to rectify it. My tv (Sceptre X235BV-FHD, a rebranded sony...
Graphic Cards
problem event name startup repair offline - slightly different problem
Hi, Hoping somebody can help with this problem which despite trawling through these very helpful forums & tutorials, I have been unable to resolve. I have tried to include all the information possible although I am relatively new to this field so my terminology is probably not completely...
General Discussion
Laptop Windows 7 Problem/Software/Hardware? Keyboard problem
Okay, right now I'm currently trying to find out whats wrong with a keyboard that is on a laptop, after the computer starts there are some script errors, I don't know exactly what they are but I ran combo fix without safe mode and restarted the scripts went away...and it started working after...
Hardware & Devices
Moving windows/icons down problem!! Move right/left/up - no problem
New system i7 3930K CPU Sabertooth X79 Mortherboard GeForce GTX690 GPU Intel 520 series SSD 32GB RAM Dell U2711 27" Monitor Win 7 Pro
General Discussion
Problem Reports and Solutions - Change Problem Reporting Settings
How to Change "Problem Reporting Settings" in Windows 7 and Windows 8 Sending problem reports to Microsoft helps Windows 7 and Windows 8 to check and identify problems and notify you about any found solutions. This tutorial will show you how to change the Problem Reporting Settings in...
Tutorials


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 05:41.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App