Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Bluetooth mouse won't connect anymore

07 Jun 2011   #1

Windows 7 Home Premium 32bit
Bluetooth mouse won't connect anymore

I love my Dell Inspiron 1545 laptop, but there's one niggling problem I keep having: I can't get it to recognise my bluetooth mouse consistently. It was working at one point, then one reboot too many and it just wouldn't work anymore.

My laptop has the built-in Dell Wireless 365 bluetooth module, I use Windows 7 and my bluetooth mouse is a Logitech V470 (model no: M-RCQ142 ).

I have the latest driver for the 365 bluetooth adaptor (R228749) and have installed it and reinstalled it. My mouse has fresh batteries, is right next to the laptop, is switched on and has a "connect" button that I've tried pressing. I'm sure it's discoverable.

I'm not sure that my mouse is not already recognised, and then ignored, by the laptop. In device manager, under Mice and other pointing devices, I have:
- HID-compliant mouse
- Logitech HID-compliant MX320 Laser Mouse (this is the wired mouse I'm using in the interim)
- PS/2 Compatible Mouse

I uninstalled the drivers for the "HID-compliant mouse" item, and it came back after reinstalling the R228749 bluetooth adaptor driver. But the mouse still isn't recognised.

I've also gone into Services and ensured both "Bluetooth Service" and "Bluetooth Support Service" are set to automatic start (as Local System).

Any help would be appreciated, I'd love to get my bloody mouse working consistently.

My System SpecsSystem Spec
07 Jun 2011   #2

Windows 7 Home Premium 32bit
further info

I've also now tried reinstalling the Logitech Setpoint software with the latest version, it made no difference. And the Event Viewer shows no messages when I try to get the mouse to connect.
My System SpecsSystem Spec
08 Jun 2011   #3

Windows 7 Home Premium 32bit

Update for anyone who stumbles across this same problem years later: I gave up trying to figure out what specifically needed to be changed to fix the problem. I did a full reformat & reinstall of the OS and the aforementioned Dell driver software. This got the mouse working again, so then I backed up the whole system. That should get me out of trouble next time.
My System SpecsSystem Spec

08 Oct 2011   #4

Windows 7 Home Premium 64bit

If your Bluetooth Mouse quits working after a Windows 7 update, try the following.

Go into Control Panel -> Device and Printers and see if there is a mouse (or 2) already there. If so, right click on the mouse picture and Remove it. Repeat for all of the phantom mice.

Reboot and try the discovery process again.

Works on Vista also.
My System SpecsSystem Spec
23 Oct 2015   #5

Windows 10 Enterprise 64-bit
Found a way without reformatting

Had the same issue - could see the mouse, but it would not pair with one computer - paired normally and worked with a 2nd computer. This was the solution that worked for me (Win7 enterprise machine):

Go into the Registry and browse to


Delete the subkey that matches the device's bluetooth address. (I found the address in the mouse properties, bluetooth tab)

Once I did that the mouse paired with no problem. Hope that helps someone else who stumbles on this looking for an answer.
My System SpecsSystem Spec

 Bluetooth mouse won't connect anymore

Thread Tools

Similar help and support threads
Thread Forum
My bluetooth adapter won't connect to my bluetooth headset
Hi !! I am having a bluetooth adapter installed on my PC. Now I wanted to connect my Samsung HM1100 headset with it. It paired and everything but during installation of driver it says "NO DRIVER FOUND". I have tried too many times and I have also installed a bluetooth driver "SILICON WAVE...
Can't connect to my ubuntu server anymore
I have a little home server running ubuntu that I've been using for 2 years to share files locally and store files. Recently the built-in NIC on the server's mobo died. So I purchased an NIC that plugs into a PCIe port. I popped it in, changed its name from eth1 to eth0, and edited my router...
Network & Sharing
MS 5000 Bluetoothe mouse won't recognize anymore
Hi, My microsoft 5000 Bluetooth mouse suddenly stopped working with my Dell precision m4500 laptop after nearly a year of working fine. The batteries are new, I tried re-pairing it with the laptop, but it won't discover it when I try to add new device (the mouse is ready to pair). My microsoft...
Hardware & Devices
XP machine won't connect to 7 machines anymore
I have an XP machine that has been on my network with my two 7 machines for a while, but now it isn't playing nice anymore. It gets a DHCP address fine and can connect to the internet, but it cannot see the 7 machines and they can't see it. The XP machine can ping the 7 machine by name, but not...
Network & Sharing
My mouse doesn't Double click anymore.
I seem to have a problem, it keeps happening all the time with my Laptop. 4 times I have reinstalled to get rid of this error, and it has happened a 5th time! I log on and my mouse speed is slow and double click is disabled! I looked around in mouse settings and it doesn't show anything about...
Issues with Bluetooth mouse. Microsoft Notebook Mouse 5000
This is really starting to annoy the hell out of me. I just picked up a Microsoft Bluetooth mouse, the Notebook 5000 mouse to be exact for my home entertainment center. I have my PC ran to a monitor and a 55 inch Samsung LED LCD TV for watching movies etc. The problem is, the HDMI cord is run...
Hardware & Devices

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:15.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App