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Windows 7: System tries to access empty DVD drive

14 Jun 2011   #1

Home Premium 64
System tries to access empty DVD drive

My systems keep trying to access the empty drive when opening or closing some programs or plugging in my printer or other devices. It is an HP dv6 laptop with Windows 7. Anyone one have ideas or can direct me to a known fix?

My System SpecsSystem Spec
14 Jun 2011   #2

XP, Vista, W7 64bit Home Premium

Have you any programs that use the dvd player other then windows media player - less likely ones to cause the problem would be real player & VLC (video lan) .
Have you tried to get a firmware upgrade for the DVD Player?
Go to : HP Support & Drivers | United States click drivers and software and type in your laptop models name. This will take you to the driver page and choose W7 64 bit (if available - vista if not) and you will have a list of all the drivers then select dvd/cd player if available for a firmware upgrade.
My System SpecsSystem Spec
15 Jun 2011   #3

Home Premium 64
No luck on firmware

No firmware listed for the dvd player. But did get a couple of other driver updates. Problem still continues.
My System SpecsSystem Spec

17 Jun 2011   #4

XP, Vista, W7 64bit Home Premium

Have you AHCI enabled - if it has a intel chipset sometimes installing the Intel Matrix storage Manager can fix problems with a dvd/cd players but for this problem i don't know - if its listed on the site and not installed it could do no harm to try it.

Has it only just recently occured if, so do a system restore back around it, this would put you in the drivers seat so to speak for troubleshooting the problem if it reoccurs.

You could go into device manager and uninstall the driver for the dvd/cd player, reboot and let windows find the driver for it hence reinstalling the driver - might fix the problem.

Go back to the site and choose a earlier OS's (eg xp or vista) you might find a firmware driver for it - and if it wont install normally, install the firmware in compatibilty mode for the OS concerned:
To install a driver/program/firmware in compatibility mode - right click the setup.exe file - click properties - click compatibility - check run in compatibility with vista,xp etc - check run as administrator - leave the rest blank. Start setup.exe and install.
My System SpecsSystem Spec
19 Jun 2011   #5

Home Premium 64
dvd uninstall

That did no do the trick either. Might I have a defective drive or perhaps some kind of software glitch>
My System SpecsSystem Spec
19 Jun 2011   #6

Windows 7 Ultimate N 64-bit

u can stop windows auto searching DVD drives in general and at boot, so it wont spin to look for a DVD after/during welcome screen.
My System SpecsSystem Spec
26 Oct 2012   #7

Windows 7 Professional

Hi jakable,

The same thing is happening to me. Have you found a solution?

Thank you,
My System SpecsSystem Spec
08 May 2013   #8

Windows 7 Ultimate x64

exact same problem seems to randomly and frequently and noisily access the drive
win 7 on an HP dv9005us laptop

so far only fix is just pop the drive open

any ideas?
My System SpecsSystem Spec
04 Dec 2013   #9

windows 8 x64


I had the same problem with Itunes open, closed Itunes and issue is now gone!
My System SpecsSystem Spec

 System tries to access empty DVD drive

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