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Windows 7: Having trouble typing in my password login

22 Jun 2011   #1
ajb120850

Windows 7 Ultimate 32 bit
 
 
Having trouble typing in my password login

I have a Dell Inspiron 1545 laptop with Windows 7 Home Premium 64 bit installed which worked fine up to a few days ago.
It started prompting for the BIOS password to log on wish I had to get from Dell.
When I get to the Windows 7 screen and try to enter the password,I can't type anything in the box and it will not allow me to type at all.
I've tried using an external (usb) keyboard and get the same results-It won't allow me to type.
I have slso tried to go to " Advanced Startup Options "(holding the f8 key down while starting) and it would not boot into the " Advanced Startup Options ' screen.
Finally after several tries, I got it to go to the " Advanced Startup Options ' screen but I cannot get it to arrow down to the " Last Known Good Configuration " option.
The screen is frozen. I have rebooted several times with the same result. I figured if I did this it would restore the system to a point where the keyboard worked.
Is this a system issue,a driver issue or is the keyboard bad?
As I mentioned earlier, the usb keyboard when plugged in also did not type.
Thanks


My System SpecsSystem Spec
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25 Jun 2011   #2
LiquidSnak

W7 Professional x64
 
 

This is a curious issue... When did you purchase the laptop?
My System SpecsSystem Spec
27 Jun 2011   #3
ajb120850

Windows 7 Ultimate 32 bit
 
 

I purchased the laptop about 18 months ago.
My System SpecsSystem Spec
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27 Jun 2011   #4
LiquidSnak

W7 Professional x64
 
 

The fact that the BIOS password suddenly showed up is what concerns me. I am unfamiliar with DELL procedure, but do you know if there is a BIOS update for your machine?

Did W7 come on the machine, or did you install it?
My System SpecsSystem Spec
28 Jun 2011   #5
ajb120850

Windows 7 Ultimate 32 bit
 
 

The machine came with Windows 7 intalled on it. Yes I did do a BIOS update as recommended from the Dell website.
My System SpecsSystem Spec
28 Jun 2011   #6
LiquidSnak

W7 Professional x64
 
 

Before or after this problem came up?
My System SpecsSystem Spec
29 Jun 2011   #7
ajb120850

Windows 7 Ultimate 32 bit
 
 

I did the BIOS update after this problem came up.
My System SpecsSystem Spec
29 Jun 2011   #8
brady

 

Do you have any PS2 ports on the machine that you can use to try different keyboards? The USB ports might be locked up due to the Bios update, thus preventing the use of a USB keyboard.

Was this machine purchased from a person or a store?
My System SpecsSystem Spec
29 Jun 2011   #9
LiquidSnak

W7 Professional x64
 
 

I fear that Dell may have caused more harm than good with a BIOS update in this case.

Global Chat Entry Page

Here is a link to dell's online chat support, and I would try that as a next option. I am not sure if there is or not, but I would ask about (and I am researching as well) a Clear function for the CMOS/BIOS on a laptop.
My System SpecsSystem Spec
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 Having trouble typing in my password login




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