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Windows 7: unresponsive keyboard

27 Jun 2011   #1

Windows 7 Professional 64 bit
unresponsive keyboard


I recently purchased a Microsoft Wireless 3000 keyboard new. After plugging in the USB receiver and installing the batteries to the keyboard, it seemed everything was going to work. The noise came on that a USB device had been plugged in and it then installed the proper drivers. When I tried to type or use any function on the keyboard, though, it was unresponsive-the keys don’t work.

I then tried the following troubleshooting:

1) unplugged my older keyboard (Logitech Office Pro Keyboard PS/2). Then I tried rebooting with it still I unplugged.

2) Inserted the installation disc that came with the new keyboard. I window popped up saying that the program (intelliType) cannot be opened because it is being blocked for compatibility issues. (that is all it said-no cause stated). Restarted computer and tried it again-same outcome.

3) Downloaded the latest driver from the Microsoft website . I made sure it was the exact format for my computer (Windows 7, 64-bit, Keyboard Version 2.0). Installed it fine. I am able to open the intellitype program and configure the various key functions. No response from keyboard though. Restarted computer-nothing changed.

4) Uninstalled (what I could) the Logitech software SetPoint. From my perusal on the internet, it seems it is a very difficult program to uninstall. I deleted the folders from my c: Drive. It was not listed in ‘Programs and Features'

5) Uninstalled the intellitype software, rebooted, and let the OS install the generic drivers for the Microsoft keyboard.

6) I went into the BIOS and noticed that the USB Keyboard function was disabled. I enabled it and the other USB functions (mouse, etc.) options were enabled.

7) Replaced the batteries twice-both brand new. The green light next to the battery symbol on the keyboard comes on for a moment after I install the batteries.

8)Tried different USB ports for the wireless receiver. Each time there is that sound that notifies a USB device has been plugged in. The OS even recognizes that it is a wireless receiver. Rebooted computer.

I even tried rebooting with the old keyboard disconnected but I am forced to plug it back in eventually as I have no other way of typing.

The keyboard is recognized in device manager (Microsoft Hardware USB Keyboard, Microsoft USB Dual Receiver Wireless Keyboard (IntelliType Pro), Microsoft Mouse and Keyboard Detection Driver)

Currently, the IntelliType software is loaded and the SetPoint software uninstalled.

Could it be a faulty keyboard?

I have scoured the web for similar problems but came up empty.

Thanks for any help!

My System SpecsSystem Spec
28 Jun 2011   #2

Windows 7 Ultimate SP1 64-Bit

Welcome to Windows Seven Forums.

It could be a faulty keyboard, but I think I'd be inclined to suspect your Logitech keyboard is at the bottom of your problems.

I once tried to use a Microsoft Intellimouse (wired) along with a Logitech wireless keyboard and had to go back to my old Microsoft keyboard in the end.

You could try re-installing the driver for your Logitech keyboard, and then use Revo Uninstaller to remove it by doing a scan of your registry to make sure all installation remnants are removed then re-install your Microsoft keyboard.

If that doesn't do it then you should consider returning the keyboard as it could well be faulty (did you remember to press the wireless connection button on the bottom of the keyboard?).
My System SpecsSystem Spec

 unresponsive keyboard

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