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Windows 7: Extreme Situation- Did someone try to steal my computer?

30 Jun 2011   #11
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

Got my laptop from Sam's Club. It had an Orange label on it showing it was a returned.
Spoke with Manager and got a 3 year warranty( free) on it plus it had 6 months to go on HP warranty.
I think my case was an exceptional one as Mike(Hopalong X) will testify. But my point is when dealing with retailers have your guns loaded. Proof of Purchase receipt, keep bar coded label from the box and speak directly with the Store Manager as I did.
THW


My System SpecsSystem Spec
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30 Jun 2011   #12
RATEDRKO

Windows 7
 
 

I'm glad things worked out for you.

My case is a bit different because they sold the Lab top as new and unused. I doubt Toshiba or any professional would accept a product's warranty if it has been returned and falsely labeled as a brand new lab top. They also mention someone may had tried to steal it, and no company accepts warranty for any product that was stolen or attempted to be stolen to this extent from a store.
My System SpecsSystem Spec
30 Jun 2011   #13
carwiz

Windows 7 Pro-x64
 
 

Did you get a response from Toshiba via email? If so, print it out and take it with you to Walmart. If not, try to get something in writing. Send them an email stating you want to confirm their position about the laptop and state the facts. If/when they respond, print that one out.

Include the serial number! A UPC label means nothing. It's just a product number.
My System SpecsSystem Spec
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30 Jun 2011   #14
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

UPC includes the serial number which has to be scanned at checkout at Walmart.
Serial number is scanned into the system from the UPC code scanner at check out.

Walmart should now exact date it was sold with that info when scanned- if he has the box.

If not will need serial number on lappy which may take longer to run down but very possible and probable.

If he paid by check, debit or CC card there will be further records of the transaction.
My System SpecsSystem Spec
30 Jun 2011   #15
RATEDRKO

Windows 7
 
 

I paid with my debit card, and I still have the box. However, just in case I will call Toshiba when the warranty office is open tomorrow morning and ask for information in writing.
My System SpecsSystem Spec
30 Jun 2011   #16
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

Now you have proof of purchase!
Make copies of your debit card and bar code that's on the box and head to Wally Mart and see store manager.
Take pictures of laptop that has Manufactures info (usually on bottom of Lappy) along with you and demand customer satisfaction. We have a local TV channel that resolves issues like this and retailers cringe when threaten of getting resolution by bad advertisement from this station.

Seems to get their attention when this method is presented by the consumer...
Best of luck!
THW
My System SpecsSystem Spec
30 Jun 2011   #17
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

Then you should not have a problem with Walmart. Take the box, debit card and the laptop.

It was probably bought, taken home then registered at Toshiba on line then they returned it to Walmart.

Explain the laptop is broken and Toshibaa will not honor the warranty because of their mistake.
Worse that can happen is a refund. Best a better replacement exchange.
Get all your files off just in case they swap it out for you.

If the manager can't or won't do anything tell them you want to talk to the District Manager.
Might need a higher up approval but it is on them to fix the problem.
My System SpecsSystem Spec
30 Jun 2011   #18
RATEDRKO

Windows 7
 
 

I just checked Wal-Mart.com. They no longer carry the same lab top online. There is a chance that this lab top is not available at the store as well. It looks like they are going to have to give me a lab top with the same or better features.
My System SpecsSystem Spec
30 Jun 2011   #19
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by RATEDRKO View Post
I just checked Wal-Mart.com. They no longer carry the same lab top online. There is a chance that this lab top is not available at the store as well. It looks like they are going to have to give me a lab top with the same or better features.


That's great news.....Let us know what your new toy is!
My System SpecsSystem Spec
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 Extreme Situation- Did someone try to steal my computer?




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