New
#11
Fair enough.
And yet you have access to the internet from some other machine, to post here. Can you download CPU-Z using this machine, and then install it on the other machine, and run it as suggested?
If you only show 4GB out of the 8GB, the SPD tab from CPU-Z will show you each of the slots you have memory sticks installed in, and will show whether there is or is not any memory in that slot. This would be very revealing for diagnosis.
I know you have physically installed a 4GB stick in each of two slots, but we need to see what the hardware thinks is actually present in each slot, and that's exactly what the SPD tab shows from CPU-Z.
I wonder if the two sticks need to be installed in slots #1 and #3, rather than #1 and #2?