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Windows 7: External HDD disappears after restart

05 Aug 2011   #1
psu014

Windows 7 Pro 64bit
 
 
External HDD disappears after restart

I'm new to this forum and also to Windows 7. We recently upgraded to Windows 7 on our computers (at work). There are 4 computers all running Windows 7 Pro 64bit on the Work Network. One of the computers has an external HDD (My Passport Essential USB 2.0 500 GHz).

The external HDD works fine and is accessible from all the network computers. However every time the computer is restarted or shut down for the night and turned on in the morning, the external HDD is gone. I have to unplug the USB cable and replug it in again. Then the drive is on the list in the Computer tab and available to the network again.

If anyone has any suggestions on how to keep the external drive from disappearing it would be greatly appreciated.

Maria


My System SpecsSystem Spec
.
05 Aug 2011   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

This may help.

To Disable Selective Suspend:

USB Selective Suspend - Turn On or Off

expand usb and ensure usb selective suspend is disabled.

you could also try the simple step of just waiting until windows boots to turn the device on.
My System SpecsSystem Spec
05 Aug 2011   #3
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

While in Contol Panel:
Folder options
View tab, select (tick) Show hidden folders. files, and drives.
My System SpecsSystem Spec
.

05 Aug 2011   #4
psu014

Windows 7 Pro 64bit
 
 

Quote   Quote: Originally Posted by Maguscreed View Post
This may help.
To Disable Selective Suspend:

USB Selective Suspend - Turn On or Off

expand usb and ensure usb selective suspend is disabled.

you could also try the simple step of just waiting until windows boots to turn the device on.
The device does not have a power button. So I tried your suggestion and it worked. Thank you so much for your help.
My System SpecsSystem Spec
05 Aug 2011   #5
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Good to hear Maria.
My System SpecsSystem Spec
Reply

 External HDD disappears after restart




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