Windows not booting after motherboard replacement


  1. Posts : 22
    Windows 7 Professional 64 bit SP1
       #1

    Windows not booting after motherboard replacement


    My HP Elite 8100 PC was giving 5 beeps upon powering up. I suspected the motherboard was at fault so called HP's techincal support and they confirmed this. As my product is under warranty they sent me a new motherboard.
    I fitted it and the PC turned on ok and I saved the new config but it does not boot Windows. It gives me the options to run 'Startup Recovery' which does nothing at all and 'Start Windows Normally' which just loops back to this option screen.
    I called HP back and they say I shouldn't have had to have done anything else to enable the new motherboard to work so sent me another one and the same thing has happened.
    Does anybody have any ideas?
      My Computer


  2. Posts : 11,408
    ME/XP/Vista/Win7
       #2

       Information
    We always assume you have made your Recovery Disks using the OEM manufacturer's app the first day you had your new PC.


    & made the Startup Repair CD.


    1) HP/Compaq sent the wrong MOBO.
    2) As you had a faulty MOBO, you may now have a faulty Recovery Partition.
    3) As you had a faulty MOBO, you may now have a faulty HD Drive.

    I would Check the hard drive with the manufacturer's diagnostic tools.
    Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
    HD Diagnostic

    Do you make your HP/Compaq Recovery Disks?

    How to make HP Recovery DVD disks:
    Recover Windows Vista Operating System Using HP Recovery - HP Customer Care (United States - English)

    How to make HP Recovery USB disk:
    Creating a Recovery Disk on a USB Flash Disk HP Pavilion dv6700z CTO Entertainment Notebook PC - HP Customer Care (United States - English)

    or
    You can Order HP Recovery Disks from here:
    Compaq Mini CQ10-500 PC series*-* HP Notebook PCs - Order Recovery Discs for Windows 7, Vista, or XP - c00810334 - HP Business Support Center
      My Computer


  3. whs
    Posts : 26,210
    Vista, Windows7, Mint Mate, Zorin, Windows 8
       #3

    When you replace a mobo under warrenty, it should be set to the same ID as the old one. That can be done by the HP guys (or ask them how to do it yourself). For that you have to know the ID of the old mobo.

    If you do not do that, you will get further problems with the Windows activation.
      My Computer


  4. Posts : 2,528
    Windows 7 x64 Ultimate
       #4

    One simple thing to try. Boot up in safe mode. Let completely boot up, it may reinstall some drivers. If that completes fine, then reboot normally...
      My Computer


  5. Posts : 22
    Windows 7 Professional 64 bit SP1
    Thread Starter
       #5

    I have tried all of the above with no success. It was the OEM version of Windows 7 that came with the machine.
      My Computer


  6. Posts : 11,408
    ME/XP/Vista/Win7
       #6

    What was the resurts of the HD drive test?
      My Computer


  7. Posts : 5,795
    Windows 7 Ultimate x64 SP1
       #7

    It sounds like you have a BIOS option set differently (such as IDE mode or AHCI for the SATA controllers) or you don't have the plugs back in the identical spots.
      My Computer


 

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