PC/ TV compatability issue?

You're welcome.

As you've recently purchased this computer, I'd be inclined to take the computer AND the monitor back to get it checked out while it's under warranty.

That said, if the store say they've had the computer working with one of their monitors, and you say your monitor works on your pld PC, you need to:

1) Check for bent pins at both ends of your DVI cable.
2) Try another cable if you have one.

sanguinarium said:

having recently purchased a packard bell imedia d2525 i attempted to use it through my television which i have always been able to do with my previous cpu. I n all the time i've had it i'm yet to get it even to the desktop, the system will start and then result in a black screen.

In store they have started it up on a monitor and believe it is an issue with my tv despite using it right now with my existing PC.
wayne

I've got a picture in my head of what is going on here but I'm not sure if it is correct. Could you clarify some things for us?

Do you have a standard computer monitor AND a TV? Or are you just using the TV as your monitor?

The old PC is and was connected to this TV monitor and it works? What operating system is on that one? Does it use a DVI to DVI cable, or a DVI to HDMI cable?

And this new system will not work when it is connected to your (I assume) TV monitor, but in the store it will work when they connect it to one of their standard computer monitors?

And this new system will not work when it is connected to your TV monitor, but in the store it will work when they connect it to one of their standard computer monitors?

Did you check in the bios settings that the video card is set as the default graphics device? Does the system have a video port(s) in the IO area as well as video ports on the video card? See picture, which ports are you connecting to?