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Windows 7: Problem Installing HP Printer

02 Oct 2011   #1
rainbowdayzfl

windows 7 64bit
 
 
Problem Installing HP Printer

I have installed an HP Printer and it's printing fine with the exception of MS docs. I can bring PDF files, web pages. I've printed an ebay purchase and and an Amazon purchase. However, I am unable to print Word or Works doc. I have no idea why. Can anyone help? Thanks!


My System SpecsSystem Spec
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02 Oct 2011   #2
bassfisher6522

Windows 7 Ultimate 64 bit
 
 

When trying to print from a word document, are you getting any sort of error message or a message of any kind?
My System SpecsSystem Spec
02 Oct 2011   #3
richnrockville

Windows 7 Pro x64 SP1
 
 

Quote   Quote: Originally Posted by rainbowdayzfl View Post
I have installed an HP Printer and it's printing fine with the exception of MS docs. I can bring PDF files, web pages. I've printed an ebay purchase and and an Amazon purchase. However, I am unable to print Word or Works doc. I have no idea why. Can anyone help? Thanks!
Welcome to the windows 7 forums rainbowdaz

What model printer is it.?
Did you install the printer with a hp disk or program from their web site?

there is a good possibility that the fonts your word is using are not in the printer
install,.

Rich
My System SpecsSystem Spec
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03 Oct 2011   #4
rainbowdayzfl

windows 7 64bit
 
 

Its an HP Deskjet 1000. We tried installing it with a disk and then we tried downloading the drivers from the website. Same problem either way. If it's the fonts, how do we correct that? I read where MS Xps should be set as the default printer in order for MS docs to print. True? We have the Hp set as the default. Never had this problem with another printer. Not sure how they were set.
My System SpecsSystem Spec
03 Oct 2011   #5
th3r0ck

Windows 7 Ultimate x64
 
 

Try re-installing MS WORD.. use REVO Uninstaller to remove MS word "totally". then re-install.

set default the HP printer.

USE the HP Driver disk to install HP Printer.

and did you asked the retailer shop about this problem yet?
My System SpecsSystem Spec
03 Oct 2011   #6
richnrockville

Windows 7 Pro x64 SP1
 
 

fwiw, did you check on the hp website at
Software & Driver Downloads HP Deskjet 1000 Printer - J110a - HP Customer Care (United States - English)
for the drivers for your hp deskjet 1000?

Rich
My System SpecsSystem Spec
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 Problem Installing HP Printer




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