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Windows 7: Logitech MX1000 Bluetooth mouse disconnecting on cold start

20 Oct 2011   #1

Windows 7 64 Home Premium
Logitech MX1000 Bluetooth mouse disconnecting on cold start

Hey all.

I'm here to post a new problem that I am experiencing since my move to windows 7. Ok, basically my mouse will disconnect completely when I boot into windows and I can use my keyboard no problem (Logitech Wireless too) and that is my only option to log on and also use windows itself.

I will move my mouse but the cursor stays still and nothing happens. I will then switch the mouse off, leave it for 30 secs, switch it back on, click the connect button on the Logitech Bluetooth usb stick and then the connect button on the mouse itself.

Nothing happens so I'm basically stuck with my keyboard. Unplugging the usb Logitech receiver and then re plugging it in starts the windows found new hardware procedure.


This mouse is installing again and after about 3-5 mins it then comes to life. Very strange and this is the third time it has happened.

I even manually restarted and booted into XP (slave drive) and the mouse was even stuck on that. I repeated the steps above and the only way to get the mouse working was to unplug the receiver and then plug it back in, thus windows takes over and says it is "installing" new drivers and then "found new hardware" pops up and hey presto I can use my mouse.

Why windows needs to keep reinstalling it I have no idea. Shouldn't the mouse just fire up like it used to? I mean I could use it from the logon screen and it is here that it fails so I know I have a problem right away if it doesn’t move or respond.

I don't know what’s changed and device manager reports no problems or conflicts. There is no newer drivers either and I hear that installing Logitech Setpoint can be a backwards step as I have read people on here claiming that windows drivers themselves are more reliable and less prone to failure (although that is questionable now).

To be honest I never installed Logitech’s own drivers from CD. I just left it as it is and I’m not sure how the mouse and keyboard got working but because they did so well I assumed it was ok. Perhaps I’m wrong.

It is worth mentioning that during normal use as in when I'm in windows itself it works as per normal. But, switch comp off and then do a cold boot and it sometimes pulls this prank. It’s getting very annoying.

Its run brill for 6 years and has never done this. Thought at first it was USB hub failing or on way out (I currently have a separate 7 way powered USB hub as I was running out of spaces) but my external hard drives, 2 of infact are picked up immediately and I can even use my wireless Subsonic Pro controller and that is plugged into USB hub too.

Can't possibly be my mobo failing or onboard USB controller failing as I imagine all USB ports would fail.

What do you think is causing this? Oh, before I forget the mouse is not faulty and the battery power is always good as I charge it regularly.

Any ideas would be greatly appreciated. Please help I'm starting to hate my PC by the day

My System SpecsSystem Spec
20 Oct 2011   #2

MS Windows 7 Ultimate 64-bit SP1

I am a user of Logitech mouses for the last 10 years and I recommend them to everyone for their reliability.

Right now I am using two wireless mouses with small nano receivers. These mouses are excellent and one I am using on Win XP Professional, and the other I am using on Win 7 Ultimate x64.

Logitech has recommended that I use setpoint software on my old wireless mouse on Window XP, and I have installed the latest setpoint software. I always update the setpoint software whenever an update is available. This mouse is in use for the last two years and I never had any problem.

Coming to the Second Logitech wireless mouse (M215) Logitech suggested that no setpoint software is necessary for using this mouse. So I am using this mouse with Windows 7's native mouse drivers for the last three months and never had any problem.

So what I suggest is that if Logitech suggests setpoint software for your particular model of mouse, then you better download and install it. This will improve the performance and also give you some additional customizations to your mouse.

I hear the bluetooth mouses sometimes gives problems, but I do not have any experience with them.

Hopefully once you install the Setpoint drivers your mouse should work properly.

Another aspect is check your power saving features. If your system has wakeup features for the mouse, I suggest you switch off this feature.
My System SpecsSystem Spec
15 Feb 2013   #3

Windows 7 64 bit

same exact problem as the OP mx1000 bluetooth keyboard and mouse combo. still no solution, and yes the latest version of setpoint is installed
My System SpecsSystem Spec


 Logitech MX1000 Bluetooth mouse disconnecting on cold start

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