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#21
A COMPLETELY different solution to this
The solution for me was something completely different.
One of the files in a hidden folder on the external drive (in "system volume information") was a 0 byte file with no file extension called "mountpointmanagerremotedatabase." I couldn't delete it from a Windows based machine. I was able to delete the file when the external HDD was plugged in to a Linux based machine.
Before I plugged the drive back in to my HP Pavilion g-1700 CTO laptop, I went in to "Device Manager," clicked "show hidden devices," and uninstalled all the greyed out items from TWO places - the USB Controllers (of course), AND the "Disk drives."
It worked - Windows successfully installed the drivers when I plugged the WD My Book 1230 4TB external HDD in, and it shows up in Device Manager.
Just wanted to share - I know this might help someone else so I wanted to get it out there.