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Windows 7: Acer travelmate 5760 fingerprint device not detected

06 Dec 2011   #1

windows 7 Ultimate x64
Acer travelmate 5760 fingerprint device not detected

Hi, I just bought a new acer travelmate 5760-2434G64M laptop with windows 7 ultimate x64.
Everything is perfect except the control panel harware and device doesnot show fingerprint device. also the Bio-protection software cannot detect the device.

Device manager shows driver for Secure biometrics devices (EgisTec ES603). It shows the driver is up to date and working properly.

I have tried installing the driver form the DVD provided and also from Acer website.

Please help me.
thanks in advance.

My System SpecsSystem Spec
07 Dec 2011   #2

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1

Hi bcas, welcome to 7F :)

Three places you can check, one would be the bios, the others would be in Component Services and Services.

Look for anything pertaining to Secure biometrics devices, Bio-protection or Fingerprint device.
If you find any that are disabled, set them to Auto or Auto (Delayed Start).

How to: Services - Start or Disable
My System SpecsSystem Spec
07 Dec 2011   #3

windows 7 Ultimate x64

Hi, thanks for the suggestions. But I looked at bios and there are all the devices enabled but Biometric, Fingerprint or Egis is not listed. Similar is the case in Services; biometric deviece or something related to it is not in the list.
is there any other ways.
Thank you.
My System SpecsSystem Spec

07 Dec 2011   #4

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1

Yes, for other important Service settings I was going to refer you to Black viper's web site. He has a list for SP1 Service Configuration Settings, but the connection kept timing out for me.

Check it yourself when you get the time.
My System SpecsSystem Spec

 Acer travelmate 5760 fingerprint device not detected

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