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Windows 7: Mouse hangs for seconds with "Ding Dong" sound

16 Dec 2011   #1

Windows 7
Mouse hangs for seconds with "Ding Dong" sound

Hi, My mouse is hanging after few minutes randomly and i hear a sound "Ding dong" and after 1-2 seconds it works again, I checked Event Viewer but cant find any error.

Thanks for any help.

My System SpecsSystem Spec
16 Dec 2011   #2

W7 Ultimate SP1, LM19.1 MATE, W10 Home 1703, W10 Pro 1703 VM, #All 64 bit

It sounds like one of the following:
  • A dodgy cable.
  • A dodgy internal mouse construction (e.g. bad soldering).
  • A dodgy USB port.
It's acting like you've pulled the plug and then reinserted it.

I have the same problem with my USB DTV dongle (dodgy internal construction).
My System SpecsSystem Spec
01 May 2012   #3

Windows 7 ultimate 64bit

I had the same problem with a standard Logitech mouse on a USB port of an ASUS board with Windows 7 running.
This problem with USB mice seems to be very frequent, because I found many reports about that in many forums.
I tried all the software solutions poposed in these forums but to absolutely no avail. On the contrary, the mouse freezing for some seconds with the "USB device connect/disconnect" sounds happened more and more frequently.

Finally I found the very simple solution:
It is a simple hardware problem and had nothing to do with software:

The Logitech mice (and their various similarly constructed clones) have an extremely cheap cable connection. The relative thin and cheap cable has no antikink device at all. The only strain relief is an S-shaped channel through which the cable is lead into mouse case. Obviously the isolations of the wires inside the cable are chafed in the kinks of the S-shaped channel after longer use so thin, that tottering short circuits happen between the wires in the cable, which appear to the system like connecting and disconnecting the USB device.

I screwed the mouse encasement open and took the cable out of the S-shaped channel and bend it straight thus removing all kinks in it. Then I shoved the cable one inch into the case. so that I could lay a "fresh" (= unkinked before) section of the cable into the S-shaped channel.

I did that 2 weeks ago. I had no problems since then anymore.


P.S.: Be careful opening the mouse case:
Remove the single screw which holds the case closed.
Then lay the mouse on a table while you take off the cover of the case and keep it lying on the table while you do the above described operations with cable and close the case again before you lift it off the table.

By this you prevent that the mouse wheel falls out of its position, cause it is a lot of enervating hustle to put the wheel and the 2 spring wires holding it back into correct position, if you don't know how to do it. So better keep it untouched in its position while you do the cable operations.
My System SpecsSystem Spec

01 May 2012   #4

Windows 7 home premium x64

Apart from anything else, certainly try a different USB port especially if it's currently plugged into the front. Plug it in the back. Clearly it would be a hardware fault either the rodent or the USB port should take the flack.
My System SpecsSystem Spec
09 Sep 2014   #5

Windows 7 Ultimate x64

I have got exactly the same problem, I finally found the problem came from my mouse. I proved it by using another mouse for a few days, the "dong dong" never happened since. The problem mouse was Logitech MX518.
My System SpecsSystem Spec
09 Sep 2014   #6

Windows 7 ultimate 64bit

Buying a new mouse is the easiest way but also the most expensive and time consuming. If you have a screwdriver you first should try the method which I described in my last posting. It takes less than 5 minutes.
My System SpecsSystem Spec
11 Apr 2019   #7

Windows 7 Ultimate 64bit

TY so very much for pinpointing the problem. I was able to unplug my USB Mouse and clean the port and then plug it back in and it is now working perfectly.
My System SpecsSystem Spec

 Mouse hangs for seconds with "Ding Dong" sound

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