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#1
DDR3 damaged
I recently removed a matched pair of OCZ DDR3 4Gb modules from my system, and sold them to a friend. It was shipped safely in it's original packaging, with oodles of padding, and arrived without signs of damage.
They're 1,066Mhz RAM modules, and all four strips reported exactly as shown below in the screenshot before shipping them off. I have anti-static rubber matting for workshop bench tops and the floor area, and use a ground connection on the chassis whenever working on internal components.
These units run happily at 1.333Mhz on a Gigabyte board in fact, and have been stable for over two years at that frequency, with no system freezes, data corruption, or BSOD's.
Safely received by my friend, her teenage son then installed them to a base level Asus mainboard in which they are specifically listed as compatible. But he did so without any precautions against ESD shocks and did not upgrade his board BIOS before fitting them (his BIOS was something like three revisions old as compared to the most recent edition).
His system would not boot with both sticks installed. He's running W7 x86 Ultimate Edition.
With one stick installed it would boot. However the timings and frequency the board, and I'm assured at default BIOS values, showed were not as per the screenshot above.
I got his mother to test the RAM in another board, and the module which would not boot on her sons Asus board did boot on her ASRock X48 Turbo board (although she did not run memory diagnostics or test it thoroughly).
Advising they return it to me I replaced it in the Gigabyte board it had come out of and ran it at 1,066Mhz and standard timings, but got several freezes and then a handful of BSOD's in the space of a few hours.
The dump files show the errors were due to the memory.
I removed the offending stick. Everything ran perfectly, all timings were identical and as per OCZ specifications.
I reinserted the offending module and ran Windows memory diagnostics at the harshest level for four cycles, taking some five plus hours. Multiple errors arose.
The three decent sticks were removed. I then manually set the suspect RAM timings to OCZ defaults in the BIOS. The board would not boot.
Allowing the BIOS to automatically set and optimize the RAM settings with solely the suspect module in place resulted in a successful boot, and I got the second screenshot below. You will notice the timings are askew and the RAM frequency is off key. The system freezes and is unstable.
Could anyone speculate what has happened to the module behaving as per these readings?
I believe that her son may have tried running it on an Asus BIOS which was written without compatibility for these OCZ modules, and that he could have over-volted the RAM, or that static electricity damaged it when it was fitted.
OCZ no longer make these units. If I were to RMA anything it must now be returned to a service centre in Europe, at my expense. The warranty only covers defects in manufacturing. Does anyone know what OCZ are likely to say, or whether they could determine why the RAM suddenly failed when fitted to a different board?
If RMA'd is it likely that OCZ reject it under warranty? Has anyone had any experience of the standards of customer service OCZ provide?
Any advice appreciated. For the moment everything's running stable with 6Gb of RAM onboard.