An issue with DVD/CD-Rom drive


  1. Posts : 2
    Windows 7 Home Premium 64bit
       #1

    An issue with DVD/CD-Rom drive


    Ever since I've had my new laptop, I have had problems with the DVD/CD drive (Slimtype DVD A DS8A5SH ATA Device). It plays some music CDs perfectly fine, but then has trouble with other music CDs and won't play them properly... The sound is very fuzzy and has huge gaps!

    I have another laptop that is very old and slow (I rarely use it) and all of my music CDs play perfectly fine on it, so I know there's likely to be a problem with my fairly new laptop.

    I've tried to play the CDs that don't play properly by using two softwares: Windows Media Player and Itunes... but they both have the same issue.

    I've gone to Troubleshoot Audio Playback and it said that 'no issues were present'. I've also done checks for updates and there aren't any.

    I'm wondering what the issue could be and how to fix it? If there's a particular setting that I have to choose or something specific I need to download that can fix the issue? Or is my DVD/CD drive faulty? Just odd how it can play some music CDs perfectly fine and not others.

    Thank you!
      My Computer


  2. Posts : 2,362
    Win7 H.Prem. 32bit+SP1
       #2

    Hi Shakry4, welcome to Seven Forums.

    are the cd's original or home made?
      My Computer


  3. Posts : 2
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    The CDs are original:)
      My Computer


  4. Posts : 3,960
    W7 x64
       #4

    The most likely explanation is a faulty optical drive, or a dirty lens within the drive.
      My Computer


  5. Posts : 7,730
    Windows 7 Ultimate SP1 64-Bit
       #5

    You say your laptop is fairly new.

    If it is still under warranty I'd be contacting the manufacturer or reseller for a replacement optical drive.
      My Computer


  6. Posts : 2,362
    Win7 H.Prem. 32bit+SP1
       #6

    Get a lens cleaner disc, as Qdos suggestion could be correct.
      My Computer


  7. Posts : 7,055
    Windows 7 Home Premium 32 bit
       #7

    seavixen32 said:
    You say your laptop is fairly new.

    If it is still under warranty I'd be contacting the manufacturer or reseller for a replacement optical drive.
    Yes, that is the way to go. It is most likely to be a drive problem and an intermittent one at that.
      My Computer


 

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