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Windows 7: keyboard and touchpad not working

01 Jan 2012   #1
lintyt

windows 7 home x64
 
 
keyboard and touchpad not working

Hi folks

I hope someone can help me. My laptop recently became buggered by a virus and as I did not have a windows 7 installation disc I decided to restore it to its factory default using some sort of dell backup utility.

Since I did this my touchpad and keyboard no longer seems to work! keyboard works fine when i select f8 on startup as i can flick through the options however when i boot into safe mode the touchpad and keyboard still don't work.

I don't know what to do as I can't do anything without the keyboard or touchpad!

Any help would be much appreciated.

If you need any more info let me know.

Thanks

Linty


My System SpecsSystem Spec
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01 Jan 2012   #2
mgp1964

Windows 7 Pro x64
 
 

Try connecting an external usb KB and mouse to it and see if Windows will pick them up.
My System SpecsSystem Spec
01 Jan 2012   #3
lintyt

windows 7 home x64
 
 

Quote   Quote: Originally Posted by mgp1964 View Post
Try connecting an external usb KB and mouse to it and see if Windows will pick them up.
Thanks fr your reply. I've tried this in safe mode. It seems to say that the mouse has installed fine, however it doesn't work
My System SpecsSystem Spec
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01 Jan 2012   #4
Qdos

 

In safe mode? That's not a great way to test any hardware... I would look in device manager for clues, your onboard keyboard and touchpad are likely to both be PS/2 devices... I would also look at any specific onboard manufacturer software for options to have caused these components to be disabled, I'd also check they're BIOS enabled whilst I was about things...
My System SpecsSystem Spec
01 Jan 2012   #5
lintyt

windows 7 home x64
 
 

Quote   Quote: Originally Posted by Qdos View Post
In safe mode? That's not a great way to test any hardware... I would look in device manager for clues, your onboard keyboard and touchpad are likely to both be PS/2 devices... I would also look at any specific onboard manufacturer software for options to have caused these components to be disabled, I'd also check they're BIOS enabled whilst I was about things...
do you know how i would go about checking the device manager without keyboard or touchpad working?

i am currently running a system diagnostics and got the following error message

Error code 3500:021B
Msg: MOUSE/TOUCHPAD/PSTICK - Controller will not enable device

Thanks
Linty
My System SpecsSystem Spec
01 Jan 2012   #6
Qdos

 

I'd presumed you would plug in external devices...
My System SpecsSystem Spec
01 Jan 2012   #7
lintyt

windows 7 home x64
 
 

Quote   Quote: Originally Posted by Qdos View Post
I'd presumed you would plug in external devices...
i've tried doing this by just booting windows in normal mode however the mouse still doesn't work. haven't tried with a keyboard yet but i presume the same will happen. strange thing is that when i boot windows in normal mode it asks me for a username and password but in safe mode it doesn't.

do you know how i would go about enabling the touchpad as per the previous message:

Error code 3500:021B
Msg: MOUSE/TOUCHPAD/PSTICK - Controller will not enable device


i'm also wondering how I'm going to be able to retrieve the product key for windows if i wish to re-format it as it's not on my computer or on a disk!?
My System SpecsSystem Spec
01 Jan 2012   #8
Qdos

 

I cannot understand why you would have the same problems with both the keyboard and pointing device on both PS/2 (internal) and USB (external) interfaces. If you cannot make these devices function then you're going to need a restore image, and a second computer to clone it onto the laptops hard drive, in order to make it bootable and ensure everything works.

There is a questionmark here about whether in fact an internal connector has become loose.
My System SpecsSystem Spec
02 Jan 2012   #9
mgp1964

Windows 7 Pro x64
 
 

At this point I would try doing the reload again as it obviously did not install correctly the first time. The restore image should have all the drivers that are needed.
My System SpecsSystem Spec
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 keyboard and touchpad not working




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