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Windows 7: WHEA-Logger event 18/19 errors in Event Viewer (W7 Home Premium)

24 Jan 2012   #1

Windows 7 x64
WHEA-Logger event 18/19 errors in Event Viewer (W7 Home Premium)


I was hoping somebody could offer an insight on the below, as searching around I've not found much to go on other than "overheating"

Basically my laptop has been having very high temperatures for a long time (usually ~60C for CPU and often 100-110 for GPU...insanely high, in other words) For example, see how hot the machine gets just by resuming from a sleep (this is all within a minute or so):

I have been seeing the following error in event viewer each time I start Windows (4 entries) for some time:

So today I bit the bullet and had the back cover off the laptop and noticed what a bad state the thermal compound was in, for both the CPU and the chipset chip, so wiped it off using TIM Cleaner, and then applied new thermal compound and put the laptop back together. I was actually shocked because for the first time since I can remember, I could feel cold air blowing from the vents of my laptop! I logged into Windows and noticed that my temperatures had fallen and were staying at around the below:

Not as low as I'd like but a massive improvement. Trouble is, I am still getting the WHEA-Logger event errors in Windows Event Viewer ('processor core') and wondered if this was not in regards to overheating after all?

The plus side is my laptop is now almost totally silent - the way it must have been when I bought it new 3 years ago! But I was wondering how to investigate these WHEA-Logger errors, if anyone has any advice that'd be great.


PS - I think I accidentally got some TIM Cleaner spilt on the carpet. Might be nothing to worry about, but I did notice the "Harmful" hazard symbol on the bottle - need I be worried?! (and no I am not talking about the carpet, talking about me and wondering how harmful it actually is lol)


My System SpecsSystem Spec
24 Jan 2012   #2

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer

First, well done on applying the thermal paste to the cpu/gpu. I assume you cleaned the vents as well. Did you use arctic silver 5 (just curious)?

I wonder if the processor could have been damaged from the heat. Are you experiencing any BSODs or other problems? You can run Prime95 to test your system. And Furmark for gpu.
My System SpecsSystem Spec
24 Jan 2012   #3

Windows 7 x64

Hi Lemur, thanks for the mega fast response.

I did indeed clean the vents out, there was a little dust but not a major amount, although maybe small amounts of dust can cause big problems. As for the Thermal Compound, I used this:


I'm also wondering if there could have been damage to the CPU. I don't get BSODs but sometimes every now and again I will get a major slow down of the system. If I then check event viewer, it will then show some WHEA-Logger errors, like when I first start Windows. I did used to have Aero enabled, but turned this off as that was causing even more slowdowns.

Prime95 scares me lol. I ran it the other day and within seconds my GPU temp was at 120 degrees. Maybe I should give it a go now that I have applied new compound though.
My System SpecsSystem Spec


 WHEA-Logger event 18/19 errors in Event Viewer (W7 Home Premium)

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