USB Ports On Mother Board Not Working

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  1. Posts : 27
    Windows 7 Ultimate 32bit
       #1

    USB Ports On Mother Board Not Working


    Hey Guys,
    I guess there is too much text in this post but I wanted to give you all a clear description of my problem please help. I have attached few screen shots as well.

    I have some problems with my USB ports. I have 2 ports in front and 4 at the back (on the mother board). All these ports were working fine, since last 2-3 weeks there seems to be some problem with it.

    I have a webcam that I connect via the back USB port, I never disconnect it. Recently the power supply unit failed when I tried to start the pc. So I replaced it with a new one, everything was back to normal.

    Then after a few days or a week I opened my pc because it one of the front USB ports was not detecting my flash drive, while doing this I disconnected all the wires from the back of the CPU including the webcam.

    When I restarted the pc the back USB ports stopped detecting any devices, there was a pop up stating, "One of the USB devices attached to this computer has malfunctioned and Windows does not recognize it"
    So I tried connecting it in the front port, there came a pop up stating, "Your USB Mass Storage Device can perform faster if it is plugged into a hi-speed port"

    I never use to get a message like this in the past and another thing I noticed was that the transfer speed has also reduced drastically. I was copying a few movies to my friend’s flash drive and it took ages,

    Transferring at a speed of 800-900 kb/second. The transfer speed was pretty fast on XP and on the same port, I always use the front ports. This is the first time I tried to transfer file on Win 7, my friend using Win 7 gets speed around 30-50mb/sec.

    I have the latest windows updates installed, I have checked for driver updates on Intel site and I already have the latest drivers. I have reinstalled all USB ports from device manager.
    I don't know if this is a software or a hardware issue.
    Please guys help me, I can't find a solution anywhere.

    Thanks,
    Chinu
    Attached Thumbnails Attached Thumbnails USB Ports On Mother Board Not Working-device-manager.png   USB Ports On Mother Board Not Working-device-not-recognised.png   USB Ports On Mother Board Not Working-unknown-device.png   USB Ports On Mother Board Not Working-speed.png   USB Ports On Mother Board Not Working-up-date-drivers.png  

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  2. Posts : 27
    Windows 7 Ultimate 32bit
    Thread Starter
       #2

    Guys please help I am waiting :) for a reply
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  3. Posts : 12,364
    8 Pro x64
       #3

    chinu2710 said:
    Recently the power supply unit failed when I tried to start the pc. So I replaced it with a new one, everything was back to normal.

    I don't know if this is a software or a hardware issue.
    Please guys help me, I can't find a solution anywhere.
    It's not uncommon for a PSU failing to do damage to other components, like the mobo for instance, when it goes.

    A long shot, but check your USB setting in BIOS and make sure they are set to USB 2.0/Hi-Speed etc. (could have been reset)
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  4. Posts : 12,364
    8 Pro x64
       #4

    Which settings are you not sure about? The BIOS or within Windows?


    To access the BIOS you need to hit F2 as the machine is POSTing (starting up- before it gets to windows)

    I can't find a manual to the exact steps, but have a hunt around the options for USB. There should be a function that shows 'Hi-Speed'

    If that is enabled, then we look at software and do a port by port device plug in test.
    Last edited by smarteyeball; 19 Mar 2012 at 04:17.
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  5. Posts : 27
    Windows 7 Ultimate 32bit
    Thread Starter
       #5

    I tried to look into the bios settings only thing I found was the screen shot that I have attached. Disabled it restarted the PC, then enabled but no use still the same problem. Please tell me what to do now :)
    Attached Thumbnails Attached Thumbnails USB Ports On Mother Board Not Working-img_0717.jpg  
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  6.    #6

    You may have lost functionality on some USB ports which could have shorted out or become disconnected. Check the wiring carefully.

    If you cannot find the problem you can use a USB hub if you need more ports than what remain, or take it to a shop to test why some ports aren't working.
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  7. mjf
    Posts : 5,969
    Windows 7x64 Home Premium SP1
       #7

    I would also suggest you carefully check your rewiring

    "Your USB Mass Storage Device can perform faster if it is plugged into a hi-speed port"
    This is typically the message you get when you plug a USB 3 device into a USB 2 port.
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  8. Posts : 2,171
    Windows 7 Ultimate x64
       #8

    chinu2710 said:
    I tried to look into the bios settings only thing I found was the screen shot that I have attached. Disabled it restarted the PC, then enabled but no use still the same problem. Please tell me what to do now :)
    Might want to try the same for USB Legacy.
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  9. Posts : 249
    Windows 7 Professional 64 Bit SP1
       #9

    Just in case your USB ports on your motherboard are not able to be fixed, you can get a 4 or 5 USB port card that you can add to a pci slot on your motherboard.

    A few years ago, my USBs on an older otherboard died & I got a PCI to USB card to keep me going until I was able to replace the motherboard. Those cards don't cost much.
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  10. Posts : 27
    Windows 7 Ultimate 32bit
    Thread Starter
       #10

    Thank you guys for trying to help but nothing seems to work...... I even formatted and reinstalled Win7 but no use
    Guess I'll have to do what TBoyd has suggested....If you guys think there is anything else that might work please suggest :)
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