Atheros AR9297 Not Working


  1. rhobot
    Posts : 1
    Windows 7 Ultimate x64
       New #1

    Atheros AR9297 Not Working


    I recently purchased a refurbed Acer Aspire 5830TG.

    According to the hardware discovery tools I've run, it has the Atheros AR9287 WLAN controller. The name on the product information is Acer Nplify 802.11b/g/n I just ran a Belarc profile and the WLAN hardware is not showing up in their scan at all.

    I installed Windows 7 Ultimate x64 and everything was working just fine. I had an issue earlier today and attempted a system restore which for some reason caused Windows to not load. I tried several repairs and eventually just reinstalled windows.

    Since reinstalling the WLAN controller doesn't seem to exist, I've installed, uninstalled and reinstalled the correct driver, provided by the Acer website, but its not working. I'm not well versed in hardware issues so I'm out of my league at this point trying to fix it.

    Any additional help would be appreciated, just tell me what info you need and how to get it.
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  3. writhziden
    Posts : 11,269
    Windows 7 Home Premium 64 Bit
       New #2

    We will need a picture of what is in your network adapters in device manager, or any devices that are not recognized showing up in device manager. To get into device manager:
    1. Click Start Menu
    2. Right Click My Computer/Computer
    3. Click Manage
    4. Click Device Manager from the list on the left


    Alternatively:
    1. Login as an adminstrative user.
    2. Click Start Menu
    3. Click Control Panel
    4. Click Hardware and Sound
    5. Click Device Manager (the last link under Devices and Printers)


    To post a snapshot of what is in device manager and any unrecognized devices, look for yellow exclamation marks. Use Screenshots and Files - Upload and Post in Seven Forums to post the picture.

    To post a snapshot of what is under network adapters, expand the network adapters portion of device manager. Then follow the same steps to take a snapshot and post a picture.
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