Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Cannot find Optical Drive

21 Feb 2012   #1
Rogue Bolo

Windows 7 Ultimate x64
Cannot find Optical Drive

I don't see my optical drive on my computer window box. I uninstalled the driver for my optical drive and reinstalled it (HL-DT-ST DVDRAM GSA-T50F). I still do not see the optical drive listed. In the device status window, under the general tab of the device manager window, is shown this message:

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

When I uninstall and allowed the computer to find the driver online, the same failure is shown. The computer window box still doesn't show my optical drive.

any help would be greatly appreciated.

My System SpecsSystem Spec
21 Feb 2012   #2

Windows 7 Home Premium 32 bit

Try the Microsoft Fixit here Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

If the "FixIt" does not work, scroll down the page and follow the manual instructions (for deleting the upper/lower filters in the registry) for your operating system.

Also have a look at this troubleshooting guide.
My System SpecsSystem Spec

 Cannot find Optical Drive

Thread Tools

Similar help and support threads
Thread Forum
optical drive gone
I went to control panel/backup and created a system image on my WD USB Passport portable drive. When it finished, I tried to create a system prepare disk I couldn't because my CD/DVD drive is no longer recognized. I went to my computer and my hard drive is shown but no optical drive is present...
Hardware & Devices
Optical drive clicks twice when starting video on hard drive-
Almost new Inspiron 5720- Home Premium. i7 quad. After installing three or four updates yesterday my laptop now clicks the optical drive a couple of times as I start any video or music file on the hard drive. Not a fatal flaw, but, very irritating just the same. Did a system restore to the...
Music, Pictures & Video
Need Help: Fix Boot w/o Optical Drive
Hi guys, I would really appreciate help with this, because I'm getting very frustrated. I installed windows 7 ultimate onto drive B using drive A. So now, my system will not boot up if i remove drive A. I assume that the problem has to do with a missing boot file on drive B. I am able to run...
General Discussion
Optical Drive MIA
I just turned my machine on and went to install a new program and nothing happened (auto-load didn't kick in). Checked my Windows Explorer and both of my DVD drives are not listed. So, I rebooted and still the same thing. I went into device manager and the Optical Drives are shown but with the...
Hardware & Devices
Optical Drive Cleaning
Thinking about the fact that I had not cleaned my optical drives in a very long time, I used one of those disks with a couple of brushes attached, to clean my DVD drives. I can't be certain, but I think that it improved the read speed while encoding some video by 3-5 fps, and perhaps stabilized...
Hardware & Devices

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:42.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App