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Windows 7: Volume Buttons is not adjusting volume on new keyboard

01 Mar 2012   #1

Windows 7 Ultimate x64
Volume Buttons is not adjusting volume on new keyboard

Hello sevenforums,
I just received a new keyboard today: Thermaltake Challenger Ultimate. I went from a Logitech G15.

First thing I did was connect the keyboard and install the software that came along on the CD, it probably also installed the correct drivers. First after this did I uninstall the software and drivers from the old Logitech G15. But before that, and now after, the volume buttons on my new keyboard is still not adjusting the volume when I press them.

A speaker-icon like this shows up when I press the volume buttons, so its not that the keys are not working: (ignore the text behind it, its me writing an assignment)

Does anyone have any suggestions on what might be wrong?

My System SpecsSystem Spec
01 Mar 2012   #2

Windows 8 64 bit PRO

Have you tried download the updates from their website?

Sometimes CD/DVD drivers are outdated
My System SpecsSystem Spec
01 Mar 2012   #3

Microsoft Windows 7 Home Premium 64-bit 7600

have you tried holding down the Fn key at the same time as the volume keys

edit ,sorry just realized you say the keys are working but the volume is not adjusting in level.
My System SpecsSystem Spec

01 Mar 2012   #4

Windows 7 Ultimate x64

I installed the new driver. When I first logged in after a reboot I opened the mixer in the tray and clicked the volume+, and the sound increased. I thought my issue was solved, but the very same second I closed that mixer it stopped working. Volume is not adjusting anymore, not with mixer opened either.
My System SpecsSystem Spec
01 Mar 2012   #5

Windows 8 64 bit PRO

I found something that MAY apply to you. It is very likely to be a software conflict.
Resolve Hotkeys or Volume control keys not working on Microsoft keyboards
If you do not understand what it means or need me to clarify please let me know.
My System SpecsSystem Spec
02 Mar 2012   #6

Windows 7 Ultimate x64

I have solved the problem!

It seemed that the software which installed the drivers for my keyboard, also installed a sound driver, as shown on this picture:

This caused my computer to think I installed a new couple of speakers, and therefore when I used the volume buttons, rather than adjusting the volume in my headset, it adjusted the volume on what my PC thought was some speakers.

I disabled the device in the Sound Properties and now it is adjusting the volume on my headset instead, perfect.

Why it installs a driver that the computer sees as a speaker in the first place, I really dont know. Does anyone??? I figured perhaps the keyboard had a built in soundcard for the USB ports, but plugging my headset into either one didn't help, as my headset was still seen as a seperate device from the "Keyboard Speakers".

Either way though, thanks everyone for the help.
My System SpecsSystem Spec

 Volume Buttons is not adjusting volume on new keyboard

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