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Windows 7: Multiple USB Device Driver Installations Failing

05 Mar 2012   #1

Vista Ultimate 64bit
Multiple USB Device Driver Installations Failing

Windows 7 64 Bit / MSI P965 Platinum Mother Board

I have three USB driver installations failing. I believe this is related to ' USB', because installations of other software unrelated to USB devices install just fine. Might it be a Windows Installer Service, appears to be running fine?

Failing Device Driver Installations;
1) IOGEAR USB 3 PCIe card
Problem: The installer runs part way through the "Preparing to install' process and goes into limbo. I have tried three USB cards by different manufacturers and get the same problem. Tried several Renesas installers, all failed.

Microsoft Windows Installer says: 'Stopped working. Files that help describe the problem: AppCompat.txt, WERInternalMetadata.xml, WERDataCollection failure'.

2) APC Battery Backup 'PowerChute' Software
Problem: : The installer runs part way through the "Preparing to install' process and goes into limbo -or- I get an error message telling me to check the USB connection. APC cable is plugged into a native port, not a hub. APC has no solution.

3) Logitech Harmony One Remote Software (Finally installed in 'Safe' Mode
Error: : The installer runs part way through the "Preparing to install' process and goes into limbo, but, when I went into 'Safe Mode' the software installed properly. Installation of the other two examples yield the Windows 'can't be installed in safe mode'

Help Appreciated - IM

My System SpecsSystem Spec
05 Mar 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64

Try temporarily disabling uac and see if that lets it through.
Also sleep or snooze any av / firewall apps you may have running when trying to install.
My System SpecsSystem Spec
05 Mar 2012   #3

XP / Win7 x64 Pro

Do your other USB devices work fine or do all USB connections fail?
My System SpecsSystem Spec


 Multiple USB Device Driver Installations Failing

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