Multiple USB Device Driver Installations Failing


  1. Posts : 39
    Vista Ultimate 64bit
       #1

    Multiple USB Device Driver Installations Failing


    Windows 7 64 Bit / MSI P965 Platinum Mother Board

    I have three USB driver installations failing. I believe this is related to ' USB', because installations of other software unrelated to USB devices install just fine. Might it be a Windows Installer Service, appears to be running fine?

    Failing Device Driver Installations;
    1) IOGEAR USB 3 PCIe card
    Problem: The installer runs part way through the "Preparing to install' process and goes into limbo. I have tried three USB cards by different manufacturers and get the same problem. Tried several Renesas installers, all failed.

    Microsoft Windows Installer says: 'Stopped working. Files that help describe the problem: AppCompat.txt, WERInternalMetadata.xml, WERDataCollection failure'.


    2) APC Battery Backup 'PowerChute' Software
    Problem: : The installer runs part way through the "Preparing to install' process and goes into limbo -or- I get an error message telling me to check the USB connection. APC cable is plugged into a native port, not a hub. APC has no solution.



    3) Logitech Harmony One Remote Software (Finally installed in 'Safe' Mode
    Error: : The installer runs part way through the "Preparing to install' process and goes into limbo, but, when I went into 'Safe Mode' the software installed properly. Installation of the other two examples yield the Windows 'can't be installed in safe mode'

    Help Appreciated - IM
      My Computer


  2. Posts : 6,668
    Windows 7 x64
       #2

    Try temporarily disabling uac and see if that lets it through.
    Also sleep or snooze any av / firewall apps you may have running when trying to install.
      My Computer


  3. Posts : 1,814
    XP / Win7 x64 Pro
       #3

    Do your other USB devices work fine or do all USB connections fail?
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 06:57.
Find Us