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Windows 7: Hard Drive Clicking?

12 Mar 2012   #11

Windows 7 Home Premium 64 Bit

You're welcome. Hopefully we can resolve the issue.

Proceeding with the analysis...

Out of date driver:
FSPFltd	fffff880`0117d000	fffff880`0118e000	Thu Jun 05 11:37:17 2008 (4848244d)	00017b5c		FSPFltd.sys
FSPFltd.sys is a Hide Folders 2009 file encryption driver. This driver concerns me because it is used for file encryption and it is out of date. It may cause some hard disk corruption problems or conflicts with the hard disk controller and file system drivers. If your hard disk errors are mechanical, then this is not the cause, but I would remove this program to be sure it is not causing hard disk data errors.

  1. Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [D:\Kingston\BSODDmpFiles\gbu\Windows_NT6_BSOD_jcgriff2\031212-40887-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols* Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Machine Name: Kernel base = 0xfffff800`0300b000 PsLoadedModuleList = 0xfffff800`03250670 Debug session time: Mon Mar 12 03:42:53.498 2012 (UTC - 6:00) System Uptime: 0 days 0:05:16.825 Loading Kernel Symbols ............................................................... ................................................................ ............................... Loading User Symbols Loading unloaded module list .... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 50, {fffffa80278c51b4, 1, fffff88001122700, 2} Could not read faulting driver name Probably caused by : fltmgr.sys ( fltmgr!FltpReleaseStreamListCtrl+0 ) Followup: MachineOwner --------- 2: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* PAGE_FAULT_IN_NONPAGED_AREA (50) Invalid system memory was referenced. This cannot be protected by try-except, it must be protected by a Probe. Typically the address is just plain bad or it is pointing at freed memory. Arguments: Arg1: fffffa80278c51b4, memory referenced. Arg2: 0000000000000001, value 0 = read operation, 1 = write operation. Arg3: fffff88001122700, If non-zero, the instruction address which referenced the bad memory address. Arg4: 0000000000000002, (reserved) Debugging Details: ------------------ Could not read faulting driver name WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800032ba100 fffffa80278c51b4 FAULTING_IP: fltmgr!FltpReleaseStreamListCtrl+0 fffff880`01122700 f0834144ff lock add dword ptr [rcx+44h],0FFFFFFFFh MM_INTERNAL_CODE: 2 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x50 PROCESS_NAME: System CURRENT_IRQL: 0 TRAP_FRAME: fffff8800317e6d0 -- (.trap 0xfffff8800317e6d0) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=fffffa80278c5170 rbx=0000000000000000 rcx=fffffa80278c5170 rdx=000000000000384e rsi=0000000000000000 rdi=0000000000000000 rip=fffff88001122700 rsp=fffff8800317e868 rbp=fffff8800111d000 r8=fffffa8007b134a8 r9=00000000000000c0 r10=fffff8000300b000 r11=0000000000000398 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei ng nz na pe nc fltmgr!FltpReleaseStreamListCtrl: fffff880`01122700 f0834144ff lock add dword ptr [rcx+44h],0FFFFFFFFh ds:0ec0:fffffa80`278c51b4=???????? Resetting default scope LAST_CONTROL_TRANSFER: from fffff800030323f0 to fffff80003087c40 STACK_TEXT: fffff880`0317e568 fffff800`030323f0 : 00000000`00000050 fffffa80`278c51b4 00000000`00000001 fffff880`0317e6d0 : nt!KeBugCheckEx fffff880`0317e570 fffff800`03085d6e : 00000000`00000001 fffffa80`278c51b4 00000000`00000000 fffff8a0`0e6f2788 : nt! ?? ::FNODOBFM::`string'+0x447c6 fffff880`0317e6d0 fffff880`01122700 : fffff880`01147177 fffff8a0`0e5c0ed8 fffff880`0111d000 00000000`00000000 : nt!KiPageFault+0x16e fffff880`0317e868 fffff880`01147177 : fffff8a0`0e5c0ed8 fffff880`0111d000 00000000`00000000 00000000`00000090 : fltmgr!FltpReleaseStreamListCtrl fffff880`0317e870 fffff880`01142311 : fffffa80`06d29800 00000000`00000130 fffff8a0`0e720c70 00000000`00000000 : fltmgr! ?? ::NNGAKEGL::`string'+0x1100 fffff880`0317e8a0 fffff880`011423fb : fffffa80`06d29800 fffff8a0`0e720ed8 fffffa80`06d29800 fffff800`0307009d : fltmgr!CleanupStreamListCtrl+0x21 fffff880`0317e8e0 fffff800`0334090e : 00000000`00000001 fffff880`012b71b3 fffff8a0`0e720da0 fffff880`01233f49 : fltmgr!DeleteStreamListCtrlCallback+0x6b fffff880`0317e910 fffff880`012b6bac : fffff8a0`0e720c70 fffffa80`06d77040 fffff880`0317e9e8 00000000`00000706 : nt!FsRtlTeardownPerStreamContexts+0xe2 fffff880`0317e960 fffff880`012bbcc1 : 00000000`00000000 00000000`00000000 fffff800`03228200 00000000`00000001 : Ntfs!NtfsDeleteScb+0x108 fffff880`0317e9a0 fffff880`0123485c : fffff8a0`0e720b70 fffff8a0`0e720c70 fffff800`03228200 fffff880`0317eb12 : Ntfs!NtfsRemoveScb+0x61 fffff880`0317e9e0 fffff880`012b964c : fffff8a0`0e720b40 fffff800`03228260 fffff880`0317eb12 fffffa80`0724be40 : Ntfs!NtfsPrepareFcbForRemoval+0x50 fffff880`0317ea10 fffff880`0123b0e2 : fffffa80`0724be40 fffffa80`0724be40 fffff8a0`0e720b40 00000000`00000000 : Ntfs!NtfsTeardownStructures+0xdc fffff880`0317ea90 fffff880`012c9193 : fffffa80`0724be40 fffff800`03228260 fffff8a0`0e720b40 00000000`00000009 : Ntfs!NtfsDecrementCloseCounts+0xa2 fffff880`0317ead0 fffff880`012b8357 : fffffa80`0724be40 fffff8a0`0e720c70 fffff8a0`0e720b40 fffffa80`081cf180 : Ntfs!NtfsCommonClose+0x353 fffff880`0317eba0 fffff800`03092001 : 00000000`00000000 fffff800`03228200 fffffa80`06d77001 00000000`00000002 : Ntfs!NtfsFspClose+0x15f fffff880`0317ec70 fffff800`03322fee : 00000000`00000000 fffffa80`06d77040 00000000`00000080 fffffa80`06d089e0 : nt!ExpWorkerThread+0x111 fffff880`0317ed00 fffff800`030795e6 : fffff880`02f64180 fffffa80`06d77040 fffff880`02f6efc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a fffff880`0317ed40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16 STACK_COMMAND: kb FOLLOWUP_IP: fltmgr!FltpReleaseStreamListCtrl+0 fffff880`01122700 f0834144ff lock add dword ptr [rcx+44h],0FFFFFFFFh SYMBOL_STACK_INDEX: 3 SYMBOL_NAME: fltmgr!FltpReleaseStreamListCtrl+0 FOLLOWUP_NAME: MachineOwner MODULE_NAME: fltmgr IMAGE_NAME: fltmgr.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4ce7929c FAILURE_BUCKET_ID: X64_0x50_fltmgr!FltpReleaseStreamListCtrl+0 BUCKET_ID: X64_0x50_fltmgr!FltpReleaseStreamListCtrl+0 Followup: MachineOwner ---------
  2. Loading Dump File [D:\Kingston\BSODDmpFiles\gbu\Windows_NT6_BSOD_jcgriff2\031112-26925-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols* Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Machine Name: Kernel base = 0xfffff800`03063000 PsLoadedModuleList = 0xfffff800`032a8670 Debug session time: Sun Mar 11 09:54:31.863 2012 (UTC - 6:00) System Uptime: 1 days 0:13:28.966 Loading Kernel Symbols ............................................................... ................................................................ ............................... Loading User Symbols Loading unloaded module list ..... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 1A, {41790, fffffa8003bc06a0, ffff, 0} Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36024 ) Followup: MachineOwner --------- 3: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* MEMORY_MANAGEMENT (1a) # Any other values for parameter 1 must be individually examined. Arguments: Arg1: 0000000000041790, The subtype of the bugcheck. Arg2: fffffa8003bc06a0 Arg3: 000000000000ffff Arg4: 0000000000000000 Debugging Details: ------------------ BUGCHECK_STR: 0x1a_41790 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: svchost.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from fffff8000314f150 to fffff800030dfc40 STACK_TEXT: fffff880`07412918 fffff800`0314f150 : 00000000`0000001a 00000000`00041790 fffffa80`03bc06a0 00000000`0000ffff : nt!KeBugCheckEx fffff880`07412920 fffff800`030cd0ff : fffffa80`00000000 00000000`39ecffff 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x36024 fffff880`07412ae0 fffff800`030deed3 : ffffffff`ffffffff 00000000`0195f858 00000000`0195f850 00000000`00008000 : nt!NtFreeVirtualMemory+0x61f fffff880`07412be0 00000000`779f14fa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 00000000`0195f818 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x779f14fa STACK_COMMAND: kb FOLLOWUP_IP: nt! ?? ::FNODOBFM::`string'+36024 fffff800`0314f150 cc int 3 SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: nt! ?? ::FNODOBFM::`string'+36024 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4e02aaa3 FAILURE_BUCKET_ID: X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+36024 BUCKET_ID: X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+36024 Followup: MachineOwner ---------
  1. Likely caused by hard disk file system corruption. Other possible causes are Memory problems... Graphics card memory problems... BIOS... Corrupted System Files... Missing Windows Updates... Drivers...
  2. Possible causes are Memory problems... Drivers...
Thanks to Dave76 for help understanding possible causes.

We will start with the common problems first (see bold possible causes). Do the following steps and test by doing your normal routine after each step to see if stability increases (the memory tests you can run concurrently as they will not increase stability unless you are forced to move modules around). Post back your results after each step, and if you get a blue screen crash, upload the files again and await further instructions after we are able to analyze the crash.

If you can do your normal routine for a few weeks without a crash, and your crashes are usually more frequent than that, then the problem is likely solved.
  • If you are overclocking any hardware, please stop.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log

  • Remove Hide Folders 2009

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

My System SpecsSystem Spec
13 Mar 2012   #12
Microsoft MVP

Windows 7 Ult. x64

@writhziden : For background information, gbu's system had a significant malware infection, which Jacee had a look at and recommended to visit a specialist site for cleanup, which was successful. I'm not sure if this changes your analysis, but thought I might mention it here.

Mor.exe has stopped working?

My System SpecsSystem Spec
13 Mar 2012   #13

Windows 7 Home Premium 64 Bit

Thanks for the heads up, Golden. Luckily, I do not see anything in that thread that would change my analysis.
My System SpecsSystem Spec

13 Mar 2012   #14

Windows 7 Ultimate x64 SP1

First off thank you very much for the help

Before i go through these steps you have posted could any of these problems be resolved by a complete format and re-install of Windows 7?
The reason i ask is a few weeks ago i posted about getting a new motherboard which meant buying new DDR3 RAM as well but all other components were existing, i have since bought and installed this items here is the thread:-
Do i need to re-install windows?
This thread also contains another link for a thread i made regarding the RAM i purchased as i had conflicting advice as to whether it was suitable found in post#12

Now i was going to do a complete format and install but because everything seemed to be working fine it was recommended that i didn't need to but i have however got everything backed up and can do so if need be.

If you think this wont solve my problem then i will continue with the steps you have posted.
Also i don't know what Hide Folders 2009 is but it is possible it was an old program that i had installed ages ago but its no longer installed in my programs if it was.

In the mean time i will be running Disk Check.
My System SpecsSystem Spec
13 Mar 2012   #15

Windows 7 Ultimate SP1 64-Bit

If I can dive in (having contributed nothing to some excellent advice you've had) I'd be inclined to go for a clean install after a new motherboard is installed.

It takes up some more valuable time, but it does reduce the risk of something going wrong as a result of the hardware upgrade.

However, it's just my personal opinion, and others may have more compelling reasons why a re-install is not necessary.
My System SpecsSystem Spec
13 Mar 2012   #16

Windows 7 Home Premium 64 Bit

I see no reason not to do a clean install, and it may very well help with the problems you are facing. I agree with seavixen32.
My System SpecsSystem Spec
13 Mar 2012   #17

Windows 7 Ultimate x64 SP1

Ok I can do a clean install that's no problem, would this sort out the clicking noise though?

Would you say it's more of a hardware physical noise rather then something a format would fix?
My System SpecsSystem Spec
13 Mar 2012   #18

Windows 7 Home Premium 64 Bit

It is most likely that the drive is failing, but if the clean install fixes it, that could possibly rule out a hardware problem.
My System SpecsSystem Spec
13 Mar 2012   #19

Windows 7 Ultimate x64 SP1

Ok when i next have some free time in the next day or two i'll do a fresh install

I was going to post the logs for the disc check but when i try to open the 'Applications' folder in event viewer i get this message and it wont go unless i end the task in task manger?

Attached Images
Hard Drive Clicking?-capture.jpg 
My System SpecsSystem Spec
13 Mar 2012   #20

Windows 7 Home Premium 64 Bit

Looks like you have a bad installation of Microsoft .NET Framework. Re-install your version of Microsoft .NET Framework. You can find the version through Start Menu -> Control Panel -> Uninstall a Program and scrolling down.

Let us know if you need any help with that or with the clean install.
My System SpecsSystem Spec

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