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Windows 7: HP Compaq 6730b

16 Jan 2009   #1

Windows 7
HP Compaq 6730b

I installed Windows 7 x64 successfully both fresh installation and upgrade from Vista x64. All drivers installed but I didn't manage to get the fingerprint reader to work.

When I made a fresh installation, using the driver on AuthenTecs website for Win7 64, the Biometric Devices lists the device but marks it as unavailable.
If I use HP Protect Tools, it does not detect my fingerprint reader at all using this driver or the driver that comes with it.

When I ran an upgrade installation from Vista, HP Protect tools service did not run correctly and thus i was unable to log in at all.

Ideally I would like to use Authentecs drivers with 7's native support for biometric devices. If someone has managed with a model similar to mine, I would appreciate simple instructions or workarounds you may have used.


BTW: the fingerprint scanner model is AES2810

My System SpecsSystem Spec
16 Jan 2009   #2


Hi, xmun, and welcome to the forums.

I have a 2710p and my upgrade was flawless.

However, looking at downloads available for yours, I see a couple in particular that you may *not* have installed that are going to be critical:

HP Compaq 6730b Notebook PC*-* Download drivers and software - HP Business Support Center

Those are needed after Vista is upgraded to SP1 - specifically because of some of the files that SP1 changes.

Thus, it is safe to assume that W7 also changes at least some of the same files, and these updates (or at least some of them) are going to be necessary....
My System SpecsSystem Spec
20 Jan 2009   #3

Windows 7

tried them still same issue - I'm giving up on Windows 7 on this particular system at the moment.
My System SpecsSystem Spec

15 Aug 2009   #4

windows vista 64
pls help

hi there i have the same pc, compaq 6730b, but i dont know which driver use for the ethernet device, could you help me ?
My System SpecsSystem Spec
15 Aug 2009   #5

Windows 7

I kept the one that was automatically installed with Windows 7
My System SpecsSystem Spec

 HP Compaq 6730b

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