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Windows 7: Scanner requests Server Manager

28 Mar 2012   #1

W7 Ultimate x64 SP1
Scanner requests Server Manager

This is a weird one: I start a scan like I always do.
I get the preview, but then instead of finishing, the scanner stops and I get a message:

"Please install Desktop Experience from the server manager."

I don't have a server manager. I am running W7 Ultimate SP1. Also, I have no idea what experience a desktop would give me.

I tried doctoring around with switching W7 features on and off (web services, Media Player) because those were mentioned in connection with a Desktop Experience most frequently, but this changed nothing.

What I HAVE done a few weeks ago, is remove all instances of the built-in Photo Viewer, as it always kept creeping back as default.

Can manually deleting anything called Photo Viewer impact the scanning process?

Any pointers?


My System SpecsSystem Spec
01 Apr 2012   #2

W7 Ultimate x64 SP1

Quote   Quote: Originally Posted by AndySA View Post
This is a weird one: I start a scan like I always do.
I get the preview, but then instead of finishing, the scanner stops and I get a message:
Here's a screenshot

Is there a way to re-install the Photo Viewer, which I suspect is the cause of this?

Attached Images
Scanner requests Server Manager-missing-desktop-experience-server-manager.jpg 
My System SpecsSystem Spec
19 Nov 2012   #3

Windows 7 Ultimate x64

I have started getting this error message too.
Interesting idea about Photo Viewer.... I was having trouble with .COM surrogate errors.
However, I did uninstall, and then reinstalled with a clean version from my roommate's win7 computer.
So I have photo viewer again on my computer, and it works good now.

But this scanner error is same as yours - the pre-scan shows the image, activates the scanner, but then this error message shows up.
My System SpecsSystem Spec

19 Nov 2012   #4

W7 Ultimate x64 SP1

Well, since I have not received any feedback, I have simply given up.
My System SpecsSystem Spec

 Scanner requests Server Manager

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