USB 3.0 won't start after PC sleeps

James, I'm not sure what to do with this. Here are the details for my device: "USB\VID_2109&PID_0810&REV_0376"
There are 3 0810 devices but no vendor 2109'

"Returning 3 matches for: "0810"
Sorted by: Device ID

Device Id Chip Description Vendor Id Vendor Name
0x0810 EFAR 486 host Bridge 0x1055 Standard Microsystems Corp.
0x0810 486 CPU/PCI Bridge 0x1155 Pine Technology Ltd
0x0810 LynxE 0x126F Silicon Motion"

Gregrocker - All total they had me run about 30 different .dmp, WER, chkdisk etc files. Nothing showed the cause. I figured it out because I'd recognized the USB issue and removed the hardware, and ran the PC. It worked, re-installed and crash. That's how we got to here. Do you still think it's worth running the trace? I'll admit, I'm close to the point of throwing the hardware in the can and getting something else. Thanks

Are these Devices without a driver?

If you post it up to a file server and link it here, our expert Cluberti can help you read the boot trace which often nails the cause of the problem.

Before I'd trash it I'd do a clean reinstall following these steps to get a perfect Clean Reinstall - Factory OEM Windows 7
which are the same for retail - unless you're confident the install is cleanest possible and not at all bloated, corrupt or (worse) a factory preinstall.

Choglidite said:

Here's what I've figured out so far:
1 - If I use the adapter to the 20 pin the system recognizes the front panel as a Renesas USB 2.0 Hub.???
2 - If I use the pass through cable and plug into a 3.0 port, it's recognized as a Renesas USB 3.0 Hub. When the PC starts the USB ports work fine in either configuration. Once the PC goes to sleep the USB in the hub is still recognized in Device Manager but it doesn't work. If I disconnect it, wait a bit, and then plug it back in, it starts to work again.

It would appear to me that the problem is the 20-pin adapter and your power settings. Fill us in on why you're using the adapter to begin with and what type of cable is the "pass through cable". Does the adapter have blue ports?

Also, check in the downloaded Renesas driver folder named File for a program called nusb3utl.exe. See if it's there.

Forgot to mention: All USB 3.0 ports will be blue. Verify your front ports are blue. (The plastic divider inside the port.)

Hi Carwiz, The cable to the front panel is a USB 3.0 - Cable A Male to B Male. I bought the 3.0 adapter thinking it would be better than a pass through. (Bad Idea!) The front panel has blue ports and in the back I've plugged the cable into a blue 3.0 port. In the Device Manager, when I first boot, the front panel shows up as a "Renesas Electronics USB 3.0 Hub". Once it sleeps, it just disappears from Device Manager. Nothing re-starts it unless I unplug it - wait - then re-plug or reboot.

Yes I have the nusb3utl.exe file.

Thanks

Gregrocker, I've got the machine ready to run the traces but I'm not sure which ones. The title of the tutorial includes Hibernate and Sleep but the only choices are: BOOT * Shutdown * Reboot. Which one(s) should I run?

Also some things on the tutorial wouldn't work on my Win 7X64 machine. After some research I found two things. They are in these two URLs. You guys may want to ref. them. The linked file didn't include the WPT_X64.MSI.

Downloading the WPT
also
Fix Problem Installing Windows SDK for Windows 7 | Ctrl+F5

Thanks

I would ask for help with the trace from it's author in the Tutorial comments section. He is the top expert on this and can even help you interpret it's findings. However he is very busy with a new release of SysInternals at MS so you may need to be patient.

Run nusb3utl.exe as administrator. (Right click, choose Run as administrator.)

Check the box to disable USB 3.0 power management. Click OK. Reboot. Check to see if that keeps the USB 3.0 Hub active.

Carwiz it didn't work either. I need to clarify something I told you. Device Manager shows it as a Renesas USB 3.0 Hub all of the time, working or not. But, when the PC sleeps the hub disappears from Windows Explorer. Device Manager shows the hub is still working properly.

Also a foot note, once the PC wakes up and the hub is no longer usable, a Restart will NOT fix it. I have to totally shut the PC down and restart to get the hub functioning again.

I forgot to ask, when we pulled the device ID and got the return of three possible devices, does that give us a direction to try? Is there a way to get drivers for each of those and try them? I'm game for about anything now but I'll tell you that trash can is looking sweet about now.

Hubs in Windows Explorer?
I tried to find the vendor and device ID but the results are confusing at best. The info I find is for a USB 3.0 chip maker. Will be back.

Sorry, that did sound a bit odd. I had a memory card plugged into the hub so I could see it in Windows Explorer. When the PC wakes up, after a few seconds, the memory card disappears from Explorer. Just like I had pulled the card out. Thanks for spending the time on this.