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Windows 7: strange problem

30 Apr 2012   #11
padyboy

win 7 home premium 64 bit
 
 
forgot

Sorry.

I forgot to mention that the ethernet splitter manufacturer mentioned, in the very small print AFTER the purchase, that only one device connected to the splitter can be used at a time.

Any truth to this? Is an ethernet amplifier necessary?






My System SpecsSystem Spec
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30 Apr 2012   #12
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Quote   Quote: Originally Posted by sibbil View Post

As far as the suggested test, I think TVeblen may have misunderstood the fact that your router does not have ethernet ports and is only wireless.
You are correct. It actually never occurred to me that anyone would make a router without ethernet ports. WTF?!? Really?

But then again, it is an Apple!
Thanks for the correction sibbil.
My System SpecsSystem Spec
30 Apr 2012   #13
F5ing

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by cyclic View Post
Quote   Quote: Originally Posted by padyboy View Post
Dear TVEblen, instructed to power off router, then power on again. This procedure was carried out several times; surprisingly, the wifi service in my house was apparently unaffected (????).
I cannot help but wonder after this statement whose wifi router you are connected to. Clearly not yours if you can unplug it and there's no signal loss !
There could be something to this... maybe you're really connected to someone else's network, at some distance, and therefore downloads are a problem?

Quote   Quote: Originally Posted by padyboy View Post
I did not know routers had coax cable inputs; I thought they handled modem signals only, by ethernet.
Bye the Bye, where is the best place to locate understandable instructions on how to set up this router, assuming this problem can be solved???
A router with a cable connection sounds more like a router/modem combo device.

Manuals for Airport Extreme: Apple - Support - Manuals Airport Extreme router
Quote   Quote: Originally Posted by padyboy View Post
...in the very small print AFTER the purchase, that only one device connected to the splitter can be used at a time.

Any truth to this? Is an ethernet amplifier necessary?
Possibly just a CYA statement to cover themselves if your devices have problems using the lowered signal strength.
Quote   Quote: Originally Posted by TVeblen View Post
But then again, it is an Apple!
Thanks for the correction sibbil.
And there you go; simplicity over flexibility! Oh, and you're welcome.
My System SpecsSystem Spec
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01 May 2012   #14
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Here is the setup guide for the Airport Extreme:
http://manuals.info.apple.com/en_US/..._gen_setup.pdf

In that guide it shows that it is a typical router, and it does have ethernet ports.
There is no coax connector on the unit.

Also padyboy: we need a clarification. When you unplugged the AE router where you surprised that:
  • All of the settings were retained and it worked when you plugged it back in?, or
  • You were still getting an internet connection while it was unplugged?


Attached Images
strange problem-capture1.png 
My System SpecsSystem Spec
01 May 2012   #15
padyboy

win 7 home premium 64 bit
 
 
reply

When unable to access internet, AE was powered off, then on again as instructed by ISP.

Then internet access returned to normal.

Wifi continued as normal after power off/on several times. This is what I found surprising; I was still able to use netbook to acess internet from remote location.

Eventually, file download times deteriorated to 0. Thus modem was disconnected. Downloads returned to normal.

I hope I have answered your question satisfactorily. There has been considerable confusion arising from my attempts to discuss my problem with this Apple router.
My System SpecsSystem Spec
01 May 2012   #16
F5ing

Windows 7 Ultimate x64
 
 

Quote:
Wifi continued as normal after power off/on several times. This is what I found surprising; I was still able to use netbook to acess internet from remote location.

Eventually, file download times deteriorated to 0. Thus modem was disconnected. Downloads returned to normal.
This is still making no sense (to me anyway). Do you say "unable to access internet" because you can view/access websites but cannot download files?

If you power down the AE, and it's the AE you're truly connected to, you should have no access whatsoever. No browsing, no download, nothing.

With the AE down, either your browser is displaying locally saved copies of webpages (making you think you're connected) or you're actually connected to someone else's wireless router.
My System SpecsSystem Spec
01 May 2012   #17
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Yes, I think there may be a language problem and a matter of poor technical semantics.

padyboy:
#1: please confirm that you have the following setup:
  • A cable internet connection, using coax cable from a wall outlet.
  • The coax cable is connected to your MODEM
  • The MODEM is connected to the AE ROUTER using an ethernet cable.
  • The PC is not connected to the MODEM or ROUTER with any type of wire or cable.
If your setup is different than above, please describe it in detail.


#2:
  • Switch the ROUTER off (or disconnect the power). Leave it off.
  • Can you access the internet on the PC?
#3: Your AE ROUTER has ethernet ports in the back. Do you have another ethernet cable?
If so, can you connect the PC to the AE ROUTER using the cable to test to see if the download problem disappears?
My System SpecsSystem Spec
02 May 2012   #18
padyboy

win 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by TVeblen View Post
Yes, I think there may be a language problem and a matter of poor technical semantics.

padyboy:
#1: please confirm that you have the following setup:
  • A cable internet connection, using coax cable from a wall outlet.
  • The coax cable is connected to your MODEM
  • The MODEM is connected to the AE ROUTER using an ethernet cable.
  • The PC is not connected to the MODEM or ROUTER with any type of wire or cable.
If your setup is different than above, please describe it in detail.


#2:
  • Switch the ROUTER off (or disconnect the power). Leave it off.
  • Can you access the internet on the PC?
#3: Your AE ROUTER has ethernet ports in the back. Do you have another ethernet cable?
If so, can you connect the PC to the AE ROUTER using the cable to test to see if the download problem disappears?

REPLY


If your setup is different than above, please describe it in detail.


A cable internet connection, using coax cable from a wall outlet.

Yes, high speed internet using 300 ohm coax cable.

The coax cable is connected to your MODEM

No, not at the present time. I disconnected modem due to interference. Can reconnect easily if necessary.

The MODEM is connected to the AE ROUTER using an ethernet cable.

No, not at the present time. I disconnected modem due to interference. Can reconnect easily if necessary.

The PC is not connected to the MODEM or ROUTER with any type of wire or cable.

Yes. The PC is connected to the modem at this time. There is no interference. System works normally. File downloads normal.


This describes my system in its present state.
I will try #2 and #3.

#3: Your AE ROUTER has ethernet ports in the back. Do you have another ethernet cable?

If so, can you connect the PC to the AE ROUTER using the cable to test to see if the download problem disappears?[/QUOTE

There are 4 ethernet ports on the router. One is labelled differently than the other 3. What is the difference? My Airport seems identical to the one pictured in a previous email in which I requested user's manual. I do have a spare ethernet cable.

Once again, thanx for your greatly valued response.
Hope to be back soon.
My System SpecsSystem Spec
02 May 2012   #19
padyboy

win 7 home premium 64 bit
 
 
my blunder, sorry

Quote   Quote: Originally Posted by padyboy View Post
Quote   Quote: Originally Posted by TVeblen View Post
Yes, I think there may be a language problem and a matter of poor technical semantics.

padyboy:
#1: please confirm that you have the following setup:
  • A cable internet connection, using coax cable from a wall outlet.
  • The coax cable is connected to your MODEM
  • The MODEM is connected to the AE ROUTER using an ethernet cable.
  • The PC is not connected to the MODEM or ROUTER with any type of wire or cable.
If your setup is different than above, please describe it in detail.


#2:
  • Switch the ROUTER off (or disconnect the power). Leave it off.
  • Can you access the internet on the PC?
#3: Your AE ROUTER has ethernet ports in the back. Do you have another ethernet cable?
If so, can you connect the PC to the AE ROUTER using the cable to test to see if the download problem disappears?

REPLY


If your setup is different than above, please describe it in detail.


A cable internet connection, using coax cable from a wall outlet.

Yes, high speed internet using 300 ohm coax cable.

The coax cable is connected to your MODEM

No, not at the present time. I disconnected modem due to interference. Can reconnect easily if necessary.

The MODEM is connected to the AE ROUTER using an ethernet cable.

No, not at the present time. I disconnected modem due to interference. Can reconnect easily if necessary.

The PC is not connected to the MODEM or ROUTER with any type of wire or cable.

Yes. The PC is connected to the modem at this time. There is no interference. System works normally. File downloads normal.


This describes my system in its present state.
I will try #2 and #3.

#3: Your AE ROUTER has ethernet ports in the back. Do you have another ethernet cable?

If so, can you connect the PC to the AE ROUTER using the cable to test to see if the download problem disappears?[/QUOTE

There are 4 ethernet ports on the router. One is labelled differently than the other 3. What is the difference? My Airport seems identical to the one pictured in a previous email in which I requested user's manual. I do have a spare ethernet cable.

Once again, thanx for your greatly valued response.
Hope to be back soon.
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
I continue to make things more difficult with my info blunders:


"The coax cable is connected to your MODEM

No, not at the present time. I disconnected modem due to interference. Can reconnect easily if necessary."

NOT TRUE!!

-Yes. My coax is connected to my modem, of course.

- At present, I have: coax>modem>computer.

I will attempt the solutions you have mentioned.
Clarification of #3: I have no cable input on the AE router; therefore, must use modem.

Thank you so much for your patience.
My System SpecsSystem Spec
02 May 2012   #20
F5ing

Windows 7 Ultimate x64
 
 

Quote:
There are 4 ethernet ports on the router. One is labelled differently than the other 3. What is the difference?
The one that is labeled differently, sometimes situated a little apart from the others, is where you must connect the modem output (the WAN port). The other three are for other devices/pc's that you want to be able to give network/internet access.

Quote:
Clarification of #3: I have no cable input on the AE router; therefore, must use modem.
The round coax cable must always connect to the modem. The ethernet port on the modem gets connected either to your router's WAN port (safest security wise) or whatever other ethernet device (like a PC - not as safe because you have no router protection) you'd like to allow internet access.

It won't work right otherwise.
My System SpecsSystem Spec
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