Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: USB Keyboard and Mouse not working after login

03 May 2012   #1

windows 7 home edition 64 bit
USB Keyboard and Mouse not working after login

I have a Dell Inspiron 560s which is about 2 years old. The keyboard and mouse were working till 12 hours ago. This morning i realized that neither of them were working. The laser in the mouse and the lights on the keyboard stays on until the login process starts. The keyboard works in the BIOS. Once the screen says 'Starting Windows', the lights and the laser go off resulting in the mouse and the keyboard not working.
I thought going into safe mode and trying would make a difference - my efforts went in vain.
The only way I could turn off the computer during this process of trying was by turning of the ups or holding down the power button for about 5 seconds. I have currently stopped any further trials as I am afraid that switching off the computer like that would spoil the hard disk and I will lose all my data which is on it (I have lots of Pics and docs which are very important).
Any suggestions on what I should do in order to solve this problem? Any help would be appreciated.
Thanks in advance. :)

My System SpecsSystem Spec
03 May 2012   #2

Windows 2008 R2, Windows 7 Enterprise, Ubuntu 11.10

Try to plug them in into diffrent USB sockets. Sometimes USB sockets die and goto USB heaven. Try to switch around abit.

OR. Windows have for some reason dropped the USB drivers. Just google your motherboard and USB drives and reinstall them, might work aswell
My System SpecsSystem Spec
03 May 2012   #3

windows 7 home edition 64 bit

I tried switching the USB ports which were being used by the keyboard and the mouse. There was no change in behaviour even after switching the ports.
For me to reinstall the drivers I need a mouse and a keyboard. I have the drivers ready in a CD but I cannot install it without any means of communicating with the computer!! ...... Any other solution to this mess?
My System SpecsSystem Spec

03 May 2012   #4


Does the mouse and keyboard work in safe mode?

Advanced Boot Options

Have you tried another mouse and keyboard?

Have you tried your mouse and keyboard on another computer?
My System SpecsSystem Spec

 USB Keyboard and Mouse not working after login

Thread Tools

Similar help and support threads
Thread Forum
no keyboard and mouse at login screen
Powered up computer following day (worked fine) and the keyboard and mouse dont work at the login screen. The numlock key is lit but stuck. However the computer is not frozen because the cursor in the password field is blinking and if I press the power button, the screen changes and it does a...
General Discussion
keyboard and mouse stop working at login screen
I'm on win 7 pro with all updates. 100% sure that I didn't install any software or change any setting but just restarted my computer because it felt slow and its been a while. I do this every now and then to get good feels. Problem now is at the login screen, my keyboard and mouse don't work...
Hardware & Devices
keyboard and mouse stop working at login screen
This just started (I.e. used to work fine) and nothing new has been installed. Keyboard works if I do startup with F12 (I can select screen options with it), but when it gets to startup screen, neither keyboard nor mouse function. Can't get into computer to check or alter any settings, as all is...
Hardware & Devices
Mouse and Keyboard not working at login
This is my first build and I have not had any problem with it until this. The mouse and keyboard work in the Bios, but once it gets to the log in screen there is a pointer in the middle but nothing works. I had just installed the software for the keyboard from the Kensington website and it told me...
Hardware & Devices
Mouse/Keyboard weren't working on login
Ok, so for some reason, my mouse and keyboard weren't working at the Windows Login screen for Windows 7. They have worked in the past. Even when trying Safe Mode, it doesn't work. The keyboard and mouse to light up properly, and the keyboard works fine during POST. I tried doing a Windows...
Hardware & Devices

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:04.
Twitter Facebook Google+