New
#1
Cannot install ANY printers!
Everything was running fine until today when I came to print from Word 2010 which said "word cannot print , no printer installed". The printer showed up as "ready" and was set as default. After trying the usual stuff (loose connections, firewalls and reboots etc) I opted to reinstall the printer (hp c3180). This got me nowhere with a message saying "fatal error".
In the end I got a brand new canon mg2100 which also failed to install with the following message titled:
RunDLL: There was a problem starting C:\windows\system32\spool\DRIVERS\x64\cnmvsaq.dll access denied
Although I clicked ok to this at which point it said installation was complete. It still won't print any file picture or document but the new canon shows up as default. Furthermore, I am unable to uninstall the canon drivers (which show up in program's as being installed?!) as they are being "used by another service" or words to that effect. I tried to install some Epsom drivers and they failed too!
The only recent changes were on May 11 when a windows update completed. This may be nothing to do with it but thinking it was a problem with office I tried to uninstall office 2010 and it would not uninstall due to "corrupted files" even though I was using the disc.
Not sure where to go from here. My last restore point was earlier today and nothing prior stored. I have the original windows disc which came with the pc. I checked the printer spooler service and it was running.
To recap,
1. Driver won't install without error of some sort (different for each printer)
2. Canon driver won't uninstall due to being in use
3. Latest drivers used - yes!
4. Windows up to date - yes! Recent update.
5. Office functions normally but won't uninstall
6. Said printers work fine on other machines
7. Firewall and antivirus off for installation.
Windows 7 64 bit. Core i5 with 4gb ram