USB Ports Not Working & System Wont Shutdown!!!!!!!


  1. carlcheetham
    Posts : 4
    Windows 7 Pro 64 bit
       New #1

    USB Ports Not Working & System Wont Shutdown!!!!!!!


    Hi All,

    I'm having an issue where after I have connected to my office network my USB ports seem to stop working and the laptop will not shutdown.

    The USB ports that were connected to devices prior to connecting to the office network keep working but no new devices are detected.

    When shutdown the laptop sits at the shutting down screen indefininately.

    I have had this issue with two HP laptops now but other within the office are using the same laptops without fault. Also I have had this laptop for a few months now without fault.

    I dont have auto updates turned on so it shouldn't be something intorduced by an update.

    Please help!!!
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  3. kefah
    Posts : 35
    Windows 7 Ultimate x32
       New #2

    it could be virus issue
    try this
    download antimalwarebyte and perform full scan for computer from safe mode
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  4. Britton30
    Posts : 24,479
    Windows 7 Ultimate X64 SP1
       New #3

    Welcome to SF carlcheetham. :)

    Give this a look and go through the steps: USB Driver - General Fix for Problems

    There's a link below my sig for Malwarebytes if you'd like to try the free one, update and do a full scan.

    Give your IT department a shout too.
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  6. carlcheetham
    Posts : 4
    Windows 7 Pro 64 bit
    Thread Starter
       New #4

    OK so neither of the fixes above did anything...

    Any ideas as to why it only starts after I have connected to the office network?

    Could it be related to synchronising files?

    This is so annoying
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  7. Britton30
    Posts : 24,479
    Windows 7 Ultimate X64 SP1
       New #5

    I don't think syncing would cause it. How are you connecting to the office networks, at home or physically at the office? IF others' computers are OK, I think something you installed has borked it.

    I will ask a network pro to have a look.
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  8. F5ing
    Posts : 2,171
    Windows 7 Ultimate x64
       New #6

    I'm not a network pro, but have a question and a suggestion.

    carlcheetham said:
    When shutdown the laptop sits at the shutting down screen indefininately.

    I have had this issue with two HP laptops now but other within the office are using the same laptops without fault. Also I have had this laptop for a few months now without fault.

    I dont have auto updates turned on so it shouldn't be something intorduced by an update.

    Please help!!!
    Concerning the updates being turned off, does that include Windows updates?

    You might do a check/repair of protected system files by following this tutorial:

    SFC /SCANNOW Command - System File Checker

    Please be sure to to remember to answer Britton30's question about how you're connecting to the network (from home or at the office). It would also be helpful to know if you're connected via a domain.

    Is it your own computer or one provided to you by your company?
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  10. carlcheetham
    Posts : 4
    Windows 7 Pro 64 bit
    Thread Starter
       New #7

    Yes all windows updates are turned off, some of the PLC programming software I run does not like certain updates so i'm choosy re which ones get installed...

    The issue only occurs when I have connected to my office network i.e. logged onto the office server...

    I am suspecting this has something to do with offline file synchronisation although I cant understand why this should effect the USB ports...
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  11. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #8

    In post #3 Britton ask if you have contacted your IT Department. Yes or No.
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  12. carlcheetham
    Posts : 4
    Windows 7 Pro 64 bit
    Thread Starter
       New #9

    There are only 5 of us so I guess I am the IT department lol
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