splwow64.exe crashes when printing to network printer


  1. Posts : 2
    Windows 7 RTM
       #1

    splwow64.exe crashes when printing to network printer


    I have win7 RTM installed.
    I am attempting to print from Office 2007 [i.e. excel, word - 32-bit] to a network printer: Xerox WC PE120 Series PCL 6. This printer has both the 32-bit drivers and 64-bit drivers installed. I have installed locally the 64-bit drivers from the Xerox website.

    I can print a test page fine after installing the print drivers, however when i go to print from another application, such as word/excel. The print driver crashes with the following showing in the event viewer:

    Attached is a screenshot of what happens in my local view also.

    Faulting application name: splwow64.exe, version: 6.1.7600.16385, time stamp: 0x4a5bd3ca
    Faulting module name: WCPE12.dll, version: 0.3.0.0, time stamp: 0x45ef422d
    Exception code: 0xc0000005
    Fault offset: 0x000000000004a4b3
    Faulting process id: 0x340
    Faulting application start time: 0x01ca31762aaaefe0
    Faulting application path: C:\Windows\splwow64.exe
    Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\WCPE12.dll
    Report Id: 7a50bca0-9d69-11de-9374-00188b781ce7

    Please advise.
    Thanks,
    Cathy
    Attached Thumbnails Attached Thumbnails splwow64.exe crashes when printing to network printer-capture.jpg  
      My Computer


  2. Posts : 2
    Windows 7 RTM
    Thread Starter
       #2

    Found Solution:

    It appears that starting with the RC release, MS did not include the full list of printer drivers on the install DVD. It also appears that when you tey to add a network printer, there is no simple way to find the missing drivers. Here's the solution (works every time on RC and RTM):

    Even though your printer is not locally attached, first try to add it as a local printer. When you do this, and your printer is not in the selection list, use the option to search "windows update". Windows will go away for a while while it downloads a lot of missing drivers. You should now find your printer in the new improved list. Go ahead and install it.

    If you need to, you can add as network now or leave local using the IP address.
      My Computer


  3. Posts : 1
    Windows 7 Professional 64 bit
       #3

    Problem unsolved for me


    Hi thedook, I've the same your problem (print driver host for 32 bit application has stopped working) with Windows 7 Professional 64 bit and, after installing the driver downloaded from the site of my printer without success, I've tried the trick you suggested, but among the drivers that Windows downloaded, there wasn't the one for my printer (Ricoh/Gestetner GX 3050N Aficio). These are the error messages that Windows returns to me:

    Nome applicazione: Explorer.EXE
    Versione applicazione: 6.1.7600.16450
    Timestamp applicazione: 4aebab8d
    Nome modulo con errori: GLS602P.DLL
    Versione modulo con errori: 0.3.0.0
    Timestamp modulo con errori: 4af00c9a
    Codice eccezione: c000041d
    Offset eccezione: 000000000003e3b0
    Versione SO: 6.1.7600.2.0.0.256.48
    ID impostazioni locali: 1040
    Informazioni aggiuntive 1: 8762
    Ulteriori informazioni 2: 8762c9b68a33e2c750a5e71b5d8d8f99
    Ulteriori informazioni 3: 0ec9
    Ulteriori informazioni 4: 0ec96c17f31a2a312ac9eee9ba9e0e49

    Firma problema:
    Nome evento problema: APPCRASH
    Nome applicazione: splwow64.exe
    Versione applicazione: 6.1.7600.16385
    Timestamp applicazione: 4a5bd3ca
    Nome modulo con errori: GLS602P.DLL
    Versione modulo con errori: 0.3.0.0
    Timestamp modulo con errori: 4af00c9a
    Codice eccezione: c0000005
    Offset eccezione: 000000000003e3b0
    Versione SO: 6.1.7600.2.0.0.256.48
    ID impostazioni locali: 1040
    Informazioni aggiuntive 1: b212
    Ulteriori informazioni 2: b212a19b0efe24e9ff328092ba49fbb4
    Ulteriori informazioni 3: 2ac9
    Ulteriori informazioni 4: 2ac9abd62a83f260b078f8f382cdb2a3

    Firma problema:
    Nome evento problema: APPCRASH
    Nome applicazione: rundll32.exe_printui.dll
    Versione applicazione: 6.1.7600.16385
    Timestamp applicazione: 4a5bc9e0
    Nome modulo con errori: GLS602P.DLL
    Versione modulo con errori: 0.3.0.0
    Timestamp modulo con errori: 4af00c9a
    Codice eccezione: c000041d
    Offset eccezione: 000000000003e3b0
    Versione SO: 6.1.7600.2.0.0.256.48
    ID impostazioni locali: 1040
    Informazioni aggiuntive 1: c32e
    Ulteriori informazioni 2: c32e4ee8990eecdfabe84e8df9686db3
    Ulteriori informazioni 3: fc3e
    Ulteriori informazioni 4: fc3ebfed8949616af6d3ead4326fee7a

    As you can see, all of them refer to the same library file: GLS602P.DLL.

    Any other suggestions?

    Thank you very much.
      My Computer


  4. Posts : 21
    Windows 7 Pro 64bit
       #4

    Ditto for me...


    I'm running 64bit Windows 7 and having the same issue. Trying to print causes splwow64.exe to crash:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: splwow64.exe
    Application Version: 6.1.7600.16385
    Application Timestamp: 4a5bd3ca
    Fault Module Name: dlxblzim.dll
    Fault Module Version: 0.3.0.0
    Fault Module Timestamp: 45f9edba
    Exception Code: c0000005
    Exception Offset: 000000000005a73d
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: 6d06
    Additional Information 2: 6d0655c18d70f65a5549d28a8b9b7f02
    Additional Information 3: 635b
    Additional Information 4: 635bd1413ecb9ada056556d0cc53c887

    My printer is a Dell 3000cn connected through my network.
      My Computer


  5. Posts : 1
    Windows 7 Professional
       #5

    Windows 7 Crash after printing


    I was using Excel and had just printed my un-saved master piece. When good old Micro$oft crashed it. in a panic I looked at what the OS was waiting on and found it was SPLWOW64. I stoped this from the task manager and I got my work back!!
    Wow64 its great! Thanks guys!.
    I am a developer and have to debug my code to get paid. I wish that was the same for the Windows7 team.
    Regards
    Dave
      My Computer


  6. Posts : 6
    WIndows 7
       #6

    Problem solved for me


    Thanks to thedook's post above. I added the printer as a local TCP/IP and specified the IP address of the printer, then when selecting drive, I hit Windows Update, and selected the closest matching model (there was not an exact match). Printing the test page worked fine, and subsequently printing from other applications now also works.
      My Computer


  7. Posts : 1
    Win 7 Ultimate SP 1 64 bit
       #7

    Simply plugging in by USB fixed crashes!


    My new laser multipurpose printer (Samsung M2875FW) had worked well for a few weeks, attached via ethernet. After MS Patch Tuesday, I started having these splwow64.exe crashes. I tried some MS printer-problem-solving methods, but got nowhere. I could print a test page, but after splwow64.exe had crashed (confirmed in the Event Log), I could not print from the desktop. I found this thread. I dug out a USB cord and connected the printer. I waited while the system-tray icon spun, saying it was installing drivers; the ethernet hub showed traffic. Then everything was all better! I had a new instance of the same printer, attached by USB. I could print. I detached the USB cable and changed the default printer back to the ethernet-attached one. I could still print. Way to go, thedook! Dick
      My Computer


 

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