Canon MX850 Multifunction - Scanner function not operable


  1. schloss8
    Posts : 2
    Windows 7 Professional x64
       New #1

    Canon MX850 Multifunction - Scanner function not operable


    The scanner function on my MX850 multifunction printer has never worked with Windows 7. My printer is connected via Bluetooth and all print functions work just fine.
    I used to access the scan function either via the Scan button on the printer itself or through the Canon Solution Menu "Scan/Import Photos or Documents". Now when selecting the "Scan/Import" button on the Solution Menu, I get the error: The scanner driver supported by this software is not installed.

    I've uninstalled all Canon drivers/utilities and re-installed them from the Canon website and still get the same error when trying to access the scan function. Again, all regular print functions work just fine.

    Help?
      My Computer
    Quote Quote

  3. whs
    Posts : 26,210
    Vista, Windows7, Mint Mate, Zorin, Windows 8
       New #2

    Hmm, sounds like a driver problem. But try an alternate approach with Paint. Also, did you try when connected with a USB cable rather than Bluetooth.
    Attached Thumbnails Attached Thumbnails Canon MX850 Multifunction - Scanner function not operable-2012-07-25_2123.png  
      My Computer
    Quote Quote

  4. schloss8
    Posts : 2
    Windows 7 Professional x64
    Thread Starter
       New #3

    I tried Paint, and the "From Scanner" selection is greyed out and not accesible. Also tried with a USB and have the same problem.
      My Computer
    Quote Quote

  6. whs
    Posts : 26,210
    Vista, Windows7, Mint Mate, Zorin, Windows 8
       New #4

    That is definitely a driver problem.
      My Computer
    Quote Quote

 

  Related Discussions
My Acer laptop is recognising the printer function for this device but try as I might using the appropriate disks I cannot get the scanner or fax functions to be recognised. I've tried the recommended Presto page manager in addition to windows fax & scan but to no avail.....Help!!
I have a Canon MX850 all-in-one printer/scanner. I cannot for the life of me get networking scanning to work on Windows 7 x64 7100. Win7 detects the network printer, but for whatever reason I can't get the scanning to work over network. If anyone has some good instructions for setting this up, let...
I was curious if I could install a x86 printer/scanner driver on a x64 system? I had to install the x64 driver through Microsoft Update. When I installed the software that controls the scanner the software says no scanner detected. The software works fine in XP and I still see driver support...
If anyone has a Canon MX850 printer and is unable to get scanning to work over ethernet, I posted my fix here: https://www.sevenforums.com/hardware-devices/8498-canon-mx850-anyone-get-network-scanner-work.html If anyone has any problems installing the network drivers, let me know and I'll do...
The XP driver for this was pretty good for a typical cumbersome driver from HP. The Vista/W7 driver works minimally and the control panels look great but: 1. Normal vs. Fastdraft print selection results in terrible low density quality. 2. Can't change the default printer selection.
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 21:59.
Find Us