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Windows 7: Pointer non functioning, Asus G73J laptop

29 Jul 2012   #1

Windows 7 Ultimate 64bit
Pointer non functioning, Asus G73J laptop

I was fixing an issue with the mouse pointer not working on this Asus laptop.
External mouse wouldn't work, touchpad would not work, Code 39 on both the mouse and touchpad.

Couldn't figure out how to fix it and navigating without a pointer is a pain in the butt.

Anyone have this happen and resolved it without reinstalling windows?

After messing with it, booted up Ubuntu to test the hardware and everything worked, so I pulled the drive and backed up all the data and restored the machine.

My System SpecsSystem Spec
29 Jul 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1

Sounds like the driver(s) got corrupted.

I would start buy uninstalling the mouse and touchpad in Device Manager and rebooting. You may need to reinstall the touchpad driver from Asus afterward.

See if it works after that. And don't install any driver package for the mouse (yet). See if it will all work on just the generic mouse driver.
My System SpecsSystem Spec

 Pointer non functioning, Asus G73J laptop

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