Can anyone help me get my Canon scanner working?

Hi all!

I've had great help on this forum in the past but this might be a bit trickier:

I am trying to get my Canon DR-2580C scanner recognised on my Windows 7 (64-bit) laptop but with no success. It worked fine on my old Windows XP computer. This is what I have done:
(1) Installed what’s on the original set-up CD-ROM:
- ISIS & TWAIN driver for DR-2580C v1.2
- CapturePerfect: v3.0.30
- JobRegister: v2.1
- JobCore: v2.1

(2) Visited Canon Europe’s software site DR-2580C, selected ‘Windows 7’ as my operating system and downloaded the ‘Available software for DR-2580C’ namely:
- The latest ISIS & TWAIN driver for DR-2580C: v1.8 – states that Windows 7 (64-bit) is supported
- CapturePerfect Updater: v.3.1.23 – only states Windows 7 is supported without any mention of 32- or 64-bit

It works one minute but then is not recognised by my laptop the next.

If I go to the Windows Compatibility Center, it states that Windows 7 64-bit is supported by the DR-2580C scanner, but the link to the downloads is to the USA Canon site. Those Windows 7 (64-bit) downloads are the same as on the Canon Europe site, namely:
- the same ISIS & TWAIN driver for DR-2580C: v1.8
- the same CapturePerfect Updater: v.3.1.23 – but it says, unlike on the Canon Europe site, that this is supported by Windows 7 (64-bit) (Emulation Mode) whatever ‘Emulation Mode’ means

There’s also a ‘RepairReg.exe’ utility on this site unlike the Canon Europe site.

I need this scanner every day for my legal proofreading work (I'm having to run it off my old XP computer at the moment). It's a brilliant scanner but if I can't find a solution, I'm going to have to get a new legal scanner and that's a lot of money Any help would be appreciated.

Thanks
Bertie

Thanks for getting back to me so quickly, mitchell65.

The USB cable does not work in any port once the scanner decides not to work. The message I get is 'USB Device is not Recognized'. If I stick the same USB cable into my XP laptop, the scanner works fine, so doesn't that mean that the USB cable isn't the problem?

No, nothing else is connected to the laptop directly. I print to an HP LaserJet printer wirelessly via a Netgear router.

In Device Manager there is a yellow triangle against USB icon 'Unknown Device' - my scanner. If I click on it the message reads 'Windows has stopped this device because it has reported problems. (Code 43)'.

mitchell65 said:

Go to this link and click the Run Now button. See if that helps!

Sorry, there's no link.

OK, I ran it and 'Problem detected with Unknown Device' came up (clicking on the 'View details ...' button led to the same error message I got when I clicked on the triangle in Device Manager. I clicked on 'Next' and a 'Troubleshooting is complete' window came up - its status remains 'not fixed'