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Windows 7: Keyboard Problem

18 Sep 2009   #1
rsl201

Windows 7
 
 
Keyboard Problem

I have a fresh install of Windows 7 "release for production" version with a Microsoft Wireless Laser desktop 6000 keyboard and mouse combo. Under XP it worked perfectly but under W7 the numeric pad doesn't work. I've tried removing the driver and reinstalling with no luck -

Help!


My System SpecsSystem Spec
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18 Sep 2009   #2
zigzag3143

Win 8 Release candidate 8400
 
 

rsi

could you go into search type device manager. look for the keyboard driver. Is it working properly. Are there any "unknown devices" (one with yellow triangle on it)?

Ken
My System SpecsSystem Spec
18 Sep 2009   #3
Dwarf

Windows 8.1 Pro RTM x64
 
 

What do you mean by "the numeric pad doesn't work"? Is the NumLock on?
My System SpecsSystem Spec
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18 Sep 2009   #4
myzr7

Windows 7 Ulti. x64
 
 

Did you try changing batteries?
My System SpecsSystem Spec
18 Sep 2009   #5
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

I suggest to check with the On-screen Keyboard whether the function works at all. If it does, then you have a keyboard/driver problem. The On-screen keyboard you should find in All Programs > Accessories > Ease of Use.
My System SpecsSystem Spec
18 Sep 2009   #6
rsl201

Windows 7
 
 

OK - let me answer all the suggestions:

zigzag3143: I do have 1 item which I'm not sure what it is - under Other devices - unknown device - all the k/b, mice & pointing devices show OK

Dwarf - yes the Num Lock is on - I toggle back and forth but I still can't type a number (I do hear the beep when toggling thru the speakers)

myzr7 - yes

whs - I did as u suggested but in the display it doesn't show the number pad - just over to that area.
My System SpecsSystem Spec
18 Sep 2009   #7
Dwarf

Windows 8.1 Pro RTM x64
 
 

On the On-Screen Keyboard click Options and then from the menu that appears check the option Turn on numeric key pad and then click OK.
My System SpecsSystem Spec
18 Sep 2009   #8
rsl201

Windows 7
 
 

Dwarf - BAM - it worked!

Thanks a million.....
My System SpecsSystem Spec
19 Sep 2009   #9
Dwarf

Windows 8.1 Pro RTM x64
 
 

Are you using the latest driver?

32-bit Microsoft Mouse and Keyboard Hardware - Download Software
64-bit Microsoft Mouse and Keyboard Hardware - Download Software

Remember to restart after installing.
My System SpecsSystem Spec
19 Sep 2009   #10
rsl201

Windows 7
 
 

Well - all was working but I took your advise and upgraded my drivers from 6.1 to 7.0 now it doesn't work I did mention before I could upgrade I needed to uninstall the previous version which I did but that was for IntelliPoint - IntelliType was never a app that was installed. I went ahead and installed both and like I said - not it doesn't work.
My System SpecsSystem Spec
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 Keyboard Problem




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