Odd external HDD issue

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  1. Beef Supreme
    Posts : 10
    Windows 7 Ultimate x64
       New #1

    Odd external HDD issue


    I have a Lenovo Y570 running 7 x64, and a WD 2TB portable hard drive. The laptop has 3 usb 3.0 ports. I originally installed the driver on what the computer assigned as F drive. This was on the right front usb port. All of the sudden, it stopped recognizing when I plugged the HDD in on that port. The usb port right next to it didn't recognize either (HDD would still have light come on and I could hear disk spinning). I plug into my port on the other side of the pc and it pops up with G drive and shows auto play options. I go into disk management when the HDD is plugged into the port on the right side of the pc (used to be F drive), and nothing shows up. G drive port on the left side of the pc shows up fine every time. Any idea as to why this happened? Am I only going to be able to use that one port from now on?

    I have also tried uninstalling and reinstalling the usb hubs, and it made no difference.
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  3. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #2

    USB Selective Suspend - Turn On or Off

    Safely Remove Hardware - Eject Device
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  4. Beef Supreme
    Posts : 10
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    ^I appreciate the response. I guess I forgot to mention it, but I did the disabling suspend thing from that tutorial before I posted here, and that second link doesn't really apply.
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  6. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #4

    My understanding is that the two usb ports on the right don't work with your hard drive. Does any thing else work in those two ports? I understand that you have already took a look in Device Manager and didn't find anything, is that correct? Have by chance dropped the computer and anything like that?
    I have read some where that a usb virus has disable usb ports but usually all of them at one time not just some of them. Just to be sure you could use this very good program.
    Windows Defender Offline
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  7. jumanji
    Posts : 7,055
    Windows 7 Home Premium 32 bit
       New #5

    It could well be a contact problem - that particular port/s and the mate :). This I would think is becoming more common with USB3/USB2 ports and their mates USB2/USB3 connectors. Try with another new cable and check.
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  8. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #6

    Have another idea. Have nothing install in the non working ports. Remove the drivers for those ports and reboot. Windows 7 should pick them back up.
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  10. karlsnooks
    Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       New #7

    Beef Supreme,
    What is the status?
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  11. Beef Supreme
    Posts : 10
    Windows 7 Ultimate x64
    Thread Starter
       New #8

    I've been pretty busy lately, and haven't touched anything. I'm putting msss on a thumb drive right now, and I'm going to do a full scan with it tonight.

    Btw, thanks for the help so far everyone! I'm sure as I'm on here more, I'll learn a lot.
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  12. Beef Supreme
    Posts : 10
    Windows 7 Ultimate x64
    Thread Starter
       New #9

    Here's what I've done so far:

    1. Power options->USB->Disable usb suspend
    2. Device manager->usb cont->uninstall and restart (they auto-reinstalled)
    3. Checked for updates on all drivers
    4. Ran msss (everything was good w/full scan)
    5. Tried to install BIOS update (said current version matched)
    5. Physically looked at usb hubs for bent connectors, etc.



    I'm about at the point of trying to find out if there is a removeable battery to reset the motherboard. I'm at a loss right now...
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  13. Beef Supreme
    Posts : 10
    Windows 7 Ultimate x64
    Thread Starter
       New #10

    Anyone have any other ideas?
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