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Windows 7: DVD drive stops responding while trying to install applications

24 Sep 2012   #1

Windows 7 Ultimate 64 bit
DVD drive stops responding while trying to install applications

I use an Asus g50vt., Windows 7 Ultimate x64.
Recently I've encountered a problem with my DVD drive.
I'm trying to install an application, in this case Guild Wars 2. Things are going smoothly until the installation freezes. If I try to interact with the DVD drive via My Computer, Windows Explorer freezes up and I need to end the process and start it up again. The disk will not eject from the drive. If I try to reboot, it freezes on boot-up and I need to turn the computer completely off and on again for it to work. Once it boots up, it's returned to normal. If I try to reinstall Guild Wars 2, the whole issue repeats itself.

My System SpecsSystem Spec
24 Sep 2012   #2

Windows 7 Ultimate X64

The only thing I can suggest is to make sure the connections to the drive are snug. I was having the same problem before(although on a desktop) and it turned out that the cords were vibrating just barely loose.
I would first just try to take it out and put it back in to insure a snug connection.
My System SpecsSystem Spec
25 Sep 2012   #3

Windows 7 Ultimate 64 bit

Hi Chromatica,

Thanks for the reply.
I'm not too sure on how to go about that, are there any tips you could give me before I go exploring the innards of my machine?
My System SpecsSystem Spec

25 Sep 2012   #4

Windows 7 Ultimate X64

Or try this first.
What you have to do is update the firmware for you DVD drive.
Go to

ASUSTeK Computer Inc.-Support-

and search for the HLDS GSA-T50L firmware.

You probably have the old SR04 firmware.The update is very simple, you don't even have to choose which OS you are using....Just run the EXE, wait for it to finish and your problems will be over.

I hope this helps anyone who is searching for a solution to this problem. (not being able to write CD's and DVD's, continuous spinning of the drive, etc)
My System SpecsSystem Spec

 DVD drive stops responding while trying to install applications

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