Laptop hangs constantly and requires manual shutdown.

x BlueRobot · 14 Oct 2012

dfetterman said:

Regular check disk came back clean. Should I can for bad sectors too?

Yes, scan for bad sectors, these can be very problematic for your system, please post back your results.

dfetterman · 14 Oct 2012

No problems were found.

koolkat77 · 14 Oct 2012

OK.

Uninstall AVG, download and install the following programs
→ Microsoft Security Essentials - Free Antivirus for Windows
→ Malwarebytes - The Free version

Run a full scan with both (separately) once downloaded, installed & updated.

Run this tool and delete anything it finds:
→ Anti-rootkit utility TDSSKiller

dfetterman · 14 Oct 2012

Thanks. I'm attempting to run these. The malware byte froze during review similar to what AVG was doing. I'll try it again and let you know. Any thoughts other thoughts on how I can get this to run through? Would safe mode work for this?

Thanks!

x BlueRobot · 14 Oct 2012

I'm sure that Malwarebytes is able to run within Safe Mode.

dfetterman · 14 Oct 2012

Both scans are hanging up at the following folder.

Windows\assembly\nativeimages_v2.0.50727_64\system.wrb.services\..

I'm attaching some shots I took on my phone that provide rest of the file info. Does this help? It appears to be more than a coincidence I would think.

Thanks

koolkat77 · 14 Oct 2012

Are you attempting scan with both at the same time?
Do one at a time please

dfetterman · 14 Oct 2012

No, I tried them one at a time. Multiple times each. Quick scan works, but full scan tends to freeze in the same area/folder every time in all of the applications you mentioned.

koolkat77 · 14 Oct 2012

Try this Windows Defender Offline

dfetterman · 15 Oct 2012

I ran this and it found nothing wrong. It was able to run though completely.