New
#31
msinfo32.zip
msinfo32.nfo file attached in zip file.
Laptop hangs constantly and requires manual shutdown.
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New #33
Something similar to this happened on my girlfriend's Toshiba laptop. In the end, it turned out to be the Windows Update folders having something corrupted.
Could this be what's going on here?
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New #34
Normally, it happens most when I walk away from computer and come back an hour later. It will have gone black screen and frozen. Then, I have to reboot to get it working again.
Other times, it hangs when using Google Chrome, Internet Explorer, ITunes. Pretty much anything.
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New #35
Well, one thing I notice from your msinfo file is that your graphics card drivers are out dated.
Get the latest ones, but first uninstall the old.
Click on the Start
> Control Panel > Programs > Uninstall a program and uninstall all the ATI stuff you have > Reboot
Download and install fresh copy from the link below:
Avoid CCC - Catalyst Control Center during installation.
Video Card - Stress Test with Furmark
Monitor your temps with Speccy during these tests
Download fresh/latest copies of your browsers and latest version of flash player.
Let us know how it goes.
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New #36
Ok. Will try that. This am, I reran the Seagate test you requested that failed previously, the long generic. It just finished and passed. Screenshot attached.
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New #37
I did everything you wrote. I uninstalled the ATI stuff, rebooted and installed the AMD Catalyst from your link (minus the CCC), rebooted and then the Furmark and Speccy, along with new versions of Chrome. Adobe Flash was updated with the Chrome, and IE said I had the most recent version.
I ran into an issue when I tried the Furmark as apparently it doesn't recognize that I have a video card any longer. Error message below. When I uninstalled the ATI, my screen changed resolution and now I only have two choices, even after installing the AMD.
Any suggestions?
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New #38
I guess I'm on a standard VGA driver because I"m getting an error with the AMD driver. See attached screenshot.
Thanks,
Dave
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New #39
Is this a laptop? And were you aware that the device is not recognized all this while?
What's the age of this laptop/desktop hardware?
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New #40
Yes, it's a laptop, less than a year old, Samsung 7 series running Windows 7 64-bit (700Z). The device was running until I uninstalled it and reinstalled the ADM per your link.
Last night, I went to Samsung website and entered my exact Laptop model and downloaded that Radeon driver from April 2012. It installed the Radeon HD 6490M instead of the 7400M that was installed by the ADM Filehippo link. I think our laptop wasn't compatible with the 7400 because when I reinstalled the 6490, the graphic controller works now.
So I think THAT issue is resolved and I updated the graphic card driver per your request to most recent one I could find. Anything else I should try? Thanks!
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